Junior European Key Account Expert for DHL in Maastricht

Wat ga je doen?

With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world and can offer solutions for an almost infinite number of logistics needs. DHL is part of the world's leading postal and logistics company Deutsche Post DHL Group. And now you have the chance to be part of this company.

Job purpose:

To effectively manage and control the European Order-to-Cash (OtC) processes for DHL’s largest Strategic, Multi National Customers (MNC) and Customer Solutions and Innovations (CSI) customers, guaranteeing continuous cash flow, customer satisfaction, elimination of errors at source and compliance to terms and conditions that impact key performance indicators such as Days Sales Outstanding (DSO), Days Query Outstanding (DQO), Credit Notes (CN), Bad Debt and % overdue.

Job Accountabilities:

• To manage the Accounts Receivable (AR) ledger for one customer across Europe by liaising frequently with the customer shared service center, budget holders and Freight Payment Agencies, Global Customer Managers (GCM), Regional Customer Managers (RCM) and Local Key Account Managers (KAM)

• To guarantee that all contractual conditions (exemptions, exceptions, invoice formats, invoice frequency, tariffs, payment terms, etc.) are being applied correctly across all billing systems and to ensure consistency of OtC processes for the customer, by liaising with the required Data Validation Revenue Assurance (DVRA), Billing, Electronic Data Interchange (EDI) and Customer Master File (CMF) resources in each country

• To deal with all customer invoice related queries and to ensure that all issues are carefully analysed and actions are taken to avoid any repetition of the root causes

• To ensure that the customer is contacted (phone, E-mail) at the appropriate intervals (according to treatment plans), that promises to pay are kept, that all queries are properly recorded and managed and that relevant collection systems are updated in an accurate, professional and understandable manner

• To continuously monitor the ageing and guarantee optimal behavior of the overall customer portfolio ensuring all individual targets are consistently met.

• Understand and maintain customer specific treatment plans

• To manage open items of the customer ensuring payments are correctly and timely received and allocated and that the accounts are kept clean

• Ensure a proper reconciliation between our AR ledger and the customer’s Accounts Payable (AP) ledger

• To create monthly reporting files, bi-weekly overviews, quarterly steering board presentations, bi-yearly customer summary and other ad hoc reporting activities to inform all key stake holders whenever necessary

• Understand and maintain a thorough understanding of the Payables structure of the customer and optimize the Billing, Collection and Payment process at DHL to optimize the end to end process and customer experience

• Maintain proper documentation of customer treatment plan and customer profile.

• To organize and coordinate yearly clean up exercise to analyze the customer’s number of accounts and ancient debt

• Follow all OtC restrictions and policies in line with DHL compliancy and with contractual conditions. Sell our e-Billing solutions as much as possible to the customers to reduce copy doc queries and also shorten the time between invoice date and invoice received by customer

• Ability to do a full in depth analysis of the customer’s payment behavior.

• To continuously monitor the external market for customer trends/issues to minimize any cash flow risk to DHL
• To maintain good and professional relationships with key internal and external stakeholders surrounding the managed customers
• Build and maintain a European network with (local) CMF and Billing departments in order to optimize the OtC service delivery for our Key Account (CSI and MNC)
• To discuss, coordinate and escalate ‘relevant and significant’ collection issues to the respective stakeholders (Country and European CFO, Country AR Managers, CSI managers and MNC managers) following the Global CSI AR Treatment and Escalations process.
• Grow into a knowledgeable Expert for the commercial community when it comes to all Finance related topics. To be able to represent DHL when necessary to negotiate any invoice related issues and contractual conditions (ensuring all relevant data and knowledge has been gathered prior to customer contact).

Wat wij bieden

• A competitive salary;
• The opportunity to work in one of the most international operating company;
• Training and education;
• Career opportunities within the company;
• Working in a multicultural environment;
• Travel expenses;
• Working in a motivated and divers team;

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

DHL Maastricht offers a Relocation Package for candidates who live over 96 kilometers from the working location in Maastricht. Give us a call to find out more about this offer.

Status

Inactief

Opleidingsniveaus

HBO, Universiteit

Plaats

Maastricht

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)