Solliciteer direct!

ING Amsterdam is looking for a Junior Customer Support team member Payconiq

Amsterdam | Administratief | Callcenter / Customer Service | Administratief medewerker | Callcenter medewerker | Fulltime (startersfunctie) | Fulltime (ervaren) | Tijdelijke fulltime baan | HBO | Universiteit

Are you interested in working at a dynamic startup within the ING? Do you speak and write Dutch & English fluently? And do you have experience in Customer Support? Keep reading because you could be the right person for this position!


Working for the ING – what would that mean for you?

  • A salary of €13,37;
  • A fulltime job (40 hours a week)
  • A partial refund of travel expenses;
  • Great career opportunities;
  • An inspirational work environment with enthusiastic professionals in a great team.

The department – Payconiq

Payconiq is a dynamic startup within the ING Chief Innovation Office. By using a basic cornerstone of the European Payments Infrastructure of Bank Accounts coupled with mobile payments, new legislation and state of the art technology, we have designed a European payments solution capable to make any kind of payment as well as extra Services where a payment can be attached to. We are making the near future of mobile payments reality for everyone and we do this in a social and cocreation fashion with our clients, we are taking them on a journey. We are not here to provide just tech, we are here to enable people, communities and businesses to expand and grow because in the end, people make payments, smartphones don't.

About the position – Junior Operations and Customer Support team member

    In order to strengthen the team and prepare for expansion of both the product and geographies, we are looking for a dynamic and forward thinking Operations and Customer Support Representative.

    Your role is very diverse, and no day will ever be the same, your primary tasks/deliverables will be:

  • Answer merchant and client requests and questions, provide overall support
  • Control new merchant set up, onboarding and contract management
  • Ensure welcome packages are processed correctly and timely
  • Propose improvements to current processes and policies
  • Come up with Frequently Asked Questions for internal and external us.

For this position you:

  • Want to be part of an international, dynamic and entrepreneurial team
  • Speak and write Dutch and English fluently. French would be an advantage,
  • Are process orientated and like to provide feedback on efficiency improvements
  • Have some experience in customer support positions and are client focused
  • Have system knowledge on Windows applications and are confident with new systems
  • Are able to prioritize daily tasks without compromising key SLA’s or customer satisfaction
  • Are self-driven and independent, able to manage your own time
  • And since we consider good teamwork to be essential to achieving the best results, we also find it very important that you play a positive role within our team.

Are you the motivated person that we are looking for? Then press the ‘solliciteer direct’ button to apply for this position!

HBO, Universiteit
Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan

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