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The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes me
connect aims at making new and existing internet based services and media
available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services
(Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on
With Mercedes me connect Mercedes-Benz focusses on connecting the vehicle with the customer’s personal network by:
The role of Mercedes me connect Operations is to solve
complex and technical issues as second level and to delegate to HQ where
Tasks and Responsibilities:
Working hours: 40 hours a week, Monday - Friday, starting 01.06.2016.
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 40-hour week and amounts to € 2236/month gross.
Good to know!
A comprehensive relocation package is applicable for candidates living further
than 50km from the CAC and willing to relocate to within 20km of the CAC.
Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.
If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. Please add your motivation letter in English and upload your resume also in English. You can also call us at 043 3507500 or send an e-mail to firstname.lastname@example.org.