German Flexworker for Customer Service at Mercedes Benz wanted in Maastricht

Beschrijving

The organisation

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customers mobility guarantee availability 24 hours a day, 365 days a year. The Retail Service department supports technical and product related competencies for CAC, Daimler and external parties.

The function

The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance. Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible.

Requirements

• Available for at least 1.5 year
• (Near-) native German speaker
• Fluency in English (corporate language)
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures
• Ability to prioritize, analyze, plan and coordinate on high volumes

We offer

• Working hours: around 12 to 15 hours per week.
• Work in a growing international company in a young, ambitious, professional and dynamic environment.
  
  Good to know!
  A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
  Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with
  
  If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. Please add your motivation letter in English and upload your resume also in English. You can also call us at 043 3507500 or send an e-mail to s.vankleef@youngcapital.nl.

Extra informatie

Status

Inactief

Opleidingsniveaus

Middelbare school, MBO, HBO, Universiteit

Plaats

Maastricht

Dienstverbanden

Parttime (overdag)