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Spanish Customer Service Representative for Mercedes-Benz in Maastricht

Heerlen | Maastricht | Europa | Sittard | Commercieel / Verkoop / Inkoop | Callcenter / Customer Service | Fulltime (startersfunctie) | Fulltime (ervaren) | Middelbare school | MBO | HBO | Universiteit

Are you looking for a new challenge? Then why not represent Mercedes-Benz! We are looking for a motivated candidate with excellent Customer Service skills. Are you a native Spanish speaker (has to be fluent) and do you speak English also? We might have the perfect job for you! Live too far away from Maastricht to drive each day? Don't worry, Mercedes-Benz offers you a relocation package and takes care of the first 6 weeks of housing. Want to know more? Keep reading!


The job:

As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Customer Service department:
The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.

Job requirements:

• You are a native Spanish speaker;
• Good communication skills;
• Customer care experience is important. You know how to speak to clients and you are very diplomatic and communicative;
• Good written and verbal skills;
• Advanced negotiation skills;
• Computer literacy;
• Very good knowledge of geography of Spain;
• Team player;
• Good understanding of customer satisfaction;
• Open-minded to a diversity of cultures;
• Ability to prioritize, analyze, plan and coordinate on high volumes;

We offer:

Work in a growing international company in a young, ambitious, professional and dynamic environment.
The salary for this position is based on a 40-hour week and amounts to € 1966.- per month gross. In addition, a shift allowance based on actual hours is paid. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a pension plan are just some of the secondary benefits of working with us.

Company Information:
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

Good to know!
Mercedes-Benz offers a 'relocation package' for candidates who live too far from Maastricht to travel each day, but are willing to relocate for their professional career. Also, this company offers a wide variety of benefits for their employees.

If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. Please write your motivation letter and upload your resume. You can also call us at 043 3507500 or send an e-mail to s.vankleef@youngcapital.nl.

Middelbare school, MBO, HBO, Universiteit
Fulltime (startersfunctie), Fulltime (ervaren)