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Great job for Danish natives at Catawiki in Amsterdam!

Amsterdam | Callcenter / Customer Service | Fulltime (startersfunctie) | Parttime (overdag) | Fulltime (ervaren) | MBO | HBO | Universiteit

Would you like to work for a company where no two days are the same? Catawiki is looking for hard workers who’d like to be part of the fastest growing online auction house in Europe. Do you speak Danish & English fluently, like Customer Support and helping customers via telephone and e-mail? This is the perfect job for you!

Beschrijving

Have you heard about Catawiki?
Catawiki hosts weekly auctions for collectors. Every month, the website is visited millions of times by registered users worldwide. Although Catawiki only started a few years ago, their mission to make special objects available to everyone is already becoming a reality. Catawiki's offices across Europe house a dynamic, fast-growing and open organisation. Catawiki has a real ‘hands-on’ mentality, with a casual and friendly atmosphere. They share a strong team-spirit, and all inspired employees use their own unique talents and skills to make sure Catawiki offers only the very best in online auctions.
Catawiki is very proud to be the first Benelux company to have received an investment from famous investors Accel Partners and Lead Edge Capital (first venture capital investors in Facebook, as well as Dropbox, Spotify, and Alibaba).

What you will do?

As Customer Support Representative, you are the first point of contact for sellers and buyers, and are also responsible for their complaints and questions being addressed and resolved in a correct and timely manner, via phone or email. You can communicate in a clear, customer oriented manner; customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You can mediate between buyers and sellers in case of disputes. Your extensive communications with our users alert you to possibilities for improvements in our services and financial processes. Lastly, your skill with language enables you to help your colleagues communicate with buyers and sellers in languages they do not speak.

Tasks and responsibilities:

  • Timely and correctly dealing with questions and/or complaints from sellers and buyers, via phone and email;
  • Managing disputes and complaints;
  • Consulting other departments and making sure feedback is provided in a timely manner;
  • Pro-actively signalling and initiating possible improvements in order to prevent questions, optimise processes, and improve the Catawiki platform;
  • Contributing to projects aimed at improving the customer support experience.

Who you are?

  • You are a native Danish speaker;
  • Satisfactory level of English is required;
  • Middle vocational level education (MBO4);
  • Professional experience in a similar position (customer support);
  • You are available for a minimum of 20 hours per week, candidates who are available for 40 hours per week are strongly prefered;
  • You are available 2 evenings per week and 2 Saturday’s per month;
  • You’re keen on working in a fast-growing, informal organisation.
Competencies:
Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organising, pro-active, problem solving, responsible, self-reliant, stress-resistant and teamplayer.


What's in it for you?

An exciting job in a young, fast-growing, dynamic & international organisation. A contract via Catawiki with a market-based salary (€1800/€2000 per month based on fulltime appointment) and suitable terms of employment as well as a company laptop. In addition we will make sure you have a soft landing, should you have to relocate to the Netherlands.


Are you ready to work at Catawiki and can't wait to show us what you are made of? Don’t hesitate and respond right now by pressing the ‘solliciteer direct’ button!

Opleidingsniveaus
MBO, HBO, Universiteit
Plaats
Amsterdam
Dienstverbanden
Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren)