First line agent FR/NL for DHL Finance in Maastricht
We are looking for a First Line Agent at the department Accounts Receivable. Do you enjoy working in an international and dynamic environment? Is your passion to support customers? We have the perfect position for you.
With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world and can offer solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group. And now you have the chance to be a part of this company.
Provide professional customer service to customers contacting DHL regarding invoice queries.
- Answer and manage customer calls;
- Accurately process mail and faxes;
- Accurately log all customer queries in Oracle;
- Meet individual productivity targets on number of contacts per day (calls/mail/fax);
- Resolve uncomplicated queries immediately;
- Meet individual targets on number of queries resolved.
Wat wij bieden:
- A competitive salary;
- The opportunity to work in one of the most international operating company;
- Training and education;
- Career opportunities within the company;
- Working in a multicultural environment;
- Travel expenses;
- Working in a motivated and great team.
Wat wij vragen:
- MBO-level or equivalent by experience
- Customer service experience;
- Administrative experience,
preferably in a financial environment;
- Good computer skills especially in Microsoft Office;
- You speak French, Dutch and English fluently.
Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- MBO, HBO, Universiteit
- Fulltime (startersfunctie), Fulltime (ervaren)