KLM Customer-service Employee at Business to Groups (FR/EN) in Amsterdam

Amsterdam | Callcenter / Customer Service | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO | Universiteit

Would a full time job at KLM be a dream job for you? Do you have a passion and a strong affinity with providing great services to business customers? And are you able to deliver this service just as easily in English or in French? Then we are looking for you! Starting immediately, there is a challenging job position as a Customer-service Employee at the Business to Groups department at KLM. Do you think that you are cut out for this job? Then please keep on reading!


As a Business to Groups Representative at KLM you will be dealing with all the questions from travel agents, tour operators and individual clients. The tour operators are offering trips for large groups, leading to a diversity of questions that you will be dealing with. For example, questions regarding flight times, baggage loss and current information about the destination. Furthermore, you must be able to think in a commercial way and decide the best possible outcome for the tour operators. The questions that you will be answering will be either in English or in French. You will be making sure that every expectation of a client will be exceeded. This will increase the involvement with and the customer satisfaction of KLM.

Wat wij bieden:

    • Contract directly from the client with a competitive salary;
    • Travel allowance;
    • A stable full time position for a long period;
    • Great work experience at a large, professional and international employer;
    • A great, paid and extensive 6 weeks training;
    • Working hours from 9.00 a.m. - 5.30 p.m.;
    • Working in a internationally orientated and social team;
    • Starting from October 1st.

Wat wij vragen:

  • You need at least a College+/University level degree or MBO+/HBO level degree;
  • You are a very enthusiastic and creative writer;
  • You have experience with customer service;
  • You have a lot of empathy and are extremely service orientated;
  • You have affinity with KLM;
  • You are fluent in English and French, speaking and writing;
  • You are immediately available and able to start October 1st.

Important: Due to that this position will be mainly in English, it is mandatory to be fluent in English writing and speaking. Therefore, it is important that we receive your motivation letter in English. The procedure at KLM will also be in English. However, if English is not your strongest skill then please look further on our website in order to find other possible positions that are cut out for you.


Amsterdam Sloterdijk. Travel allowance.


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MBO, HBO, Universiteit
Fulltime (startersfunctie), Fulltime (ervaren)