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As a customer support representative, you are the first point of contact for sellers and buyers. You make sure that their complaints and questions are being addressed and resolved in a correct and timely manner, via phone or email. You try your utmost to find fitting solutions to all problems. And you mediate between buyers and sellers in case of disputes.
Your extensive communications with our users alert you to possibilities for improvements in our services, financial processes and the Catawiki platform. You contribute to projects aimed at improving the customer support experience. Lastly, your skill with language enables you to help your colleagues communicate with buyers and sellers in languages they do not speak.
WHAT WE OFFER:
Do you wish to apply for this job?
Are you the perfect candidate for this job and do you meet the requirements? Then click on the ‘Apply now!’ button and we will get in the touch with you as soon as possible!