For a international bank in Utrecht we are looking for a Business Support Officer. Have you completed your mbo4 or hbo study focussed on IT? And do you know ITIL and LEAN? Then we are looking for you!
Functieomschrijving
ITI
has a vacancy for a Business Support Officer in the Client Services and Support
area. In the CS&S area the vacancy is within Business Support, a team
dedicated to provide client services and support locally in Utrecht. The goal
of the team is to provide solutions that meet customer demand and have an up to
date administration of hardware and software and licences as an input for
cross-charging of ITI services to the various business lines.
JobObjective:
-
Fulfil user requests – for example purchase computer accessories and phones;
- Liaise with the customer representatives to complete Request forms and/or
changes and requests;
- Ensuring consistency of configuration management database, monitoring and
optimising configuration management process;
- Incident handling;
Wat wij bieden:
- A salary of at least €12,75 gross an hour, based on experience;
- A fulltime (40h/week) job for at least a year;
- A leading employer in the banking sector.
Wat wij vragen:
- MBO4 / HBO
- Experience with working in an international banking environment
-
Excellent customer service
-
General knowledge and awareness of ITIL
-
Knowledge of MSOffice including MS Outlook and Easyvista
-
Good understanding of solving incidents and finding solutions
- Knowledge of LEAN
Besides that, you know how to cope with stress, can work both independently and in a team, and have excellent communication skills in both Dutch and English.
Solliciteren
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
