Solliciteer direct!

Fulltime: Customer service representative – French

Amsterdam | Hoofddorp | Secretarieel | Callcenter / Customer Service | Fulltime (startersfunctie) | Fulltime (ervaren) | HBO | Universiteit

We are looking for a new colleague for our French customer service team. Do you want to join our young and growing team? Apply now!

Functieomschrijving

About Hello Fresh
HelloFresh develops healthy recipes and delivers these, including all necessary fresh ingredients, straight to our customers’ doorstep. We want to make healthy and delicious cooking at home easily accessible for our customers. HelloFresh is one of the fastest growing start-ups in Europe and we want to let as many consumers as possible, experience the comfort that HelloFresh offers. Following our launch on the Belgian market, we are looking for colleagues to help customers in Wallonia.

Tasks
As a customer service representative you are the first point of contact for our (potential) French-speaking customers in Belgium. You will assist customers on a wide range of product- and delivery related questions via phone, email and other channels such as social media. You will also collect feedback to continuously improve our service. 20% of your time will be dedicated to webcare (dealing with customers reports on social media - Facebook, Twitter and Instagram). Innovative ideas that contribute to improving the customer contact through this channel are highly appreciated.

It is very important that you are capable of putting yourself in the situation of the customer. What do they really want? You have a service oriented mindset and think in solutions rather than problems. Do you like to work in a high demanding and fast changing working environment? Then this is something for you!

Wat wij bieden:

  • Development opportunities within a young and dynamic company;
  • Wide variety of tasks;
  • Great colleagues (also for hanging out after work!);
  • If you like you can start immediately;
  • Market conform salary;
  • Office in Amsterdam.

Wat wij vragen:

  • HBO/ WO
    • Native French speaker, excellent writing and speaking skills;
    • You have a higher education/university degree;
    • Affinity with social media;
    • Service-oriented, problem-solving and quick learner;
    • No problem to work in the evenings and weekends;
    • Hands-on approach, accurate and able to work independently;
    • Have a flexible attitude and be comfortable working in an international team;
    • Customer service experience is an advantage;
    • Creating positive customer experience is your 2nd nature.

Solliciteren:

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Opleidingsniveaus
HBO, Universiteit
Dienstverbanden
Fulltime (startersfunctie), Fulltime (ervaren)
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