You will be working as a customer care agent at Cygnific, the subsidiary of KLM. As a callcenter agent you answer travel related questions from customers by phone, and per email. You suggest opportunities, make the travel reservations or help them to solve their own specific problem while visiting the website. You look for improvements in the process and take further action if needed.
As an engaged representative for KLM and partners you answer questions coming in through various communication channels like phone, email and chat. Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to customers and keep your knowledge up to date. By listening to the customer you find the best solution to exceed their expectations.
Reservations & Sales
Informing our customers on flight fares, availability and schedules is your main task. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. It’s in your hands to explain advantages of the KLM product and to search for alternatives if the customer’s initial wish cannot be fulfilled.
To prepare you for the job we will offer an extensive training which will take place between 09:00 – 17:30 from Monday to Friday for eight weeks. Due to training and coaching is fulltime availability during the first 3 months required.
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