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Challenging job as Team Lead for Customer Service in Amsterdam

Amsterdam | Provincie Noord-Holland | Sales vacatures | Callcenter vacatures | Callcenter medewerker | Klantenservice medewerker | Commercieel medewerker | Accountmanager | Fulltime (startersfunctie) | Fulltime (ervaren) | Middelbare school | MBO | HBO | Universiteit

For a big international player in the hotel world, we are looking for an experienced, enthusiastic Customer Service Team Lead to join the Amsterdam Sloterdijk office, due to the rapid and continuous growth of the organization. They offer a dynamic, motivating and sophisticated work environment with a culture that is open, innovative and performance orientated. Their scale and scope, commitment to people and high standards of integrity make this company a great place to work. If you would like to be part of this team in Amsterdam and you think you can make a difference, have a closer look at this job opening!

Functieomschrijving

This unique position is an opportunity for an energetic, open-minded, inspiring people manager to effectively lead, motivate and develop a team of about 15 talented multilingual Customer Service Executives. You have excellent leadership and communication skills and you will coach an international team in an environment that embraces change, cultivate service excellence, productivity, growth, empowerment, teamwork and high self-esteem.

Wat wij bieden

  • A good salary.
  • An office in one of the state of the art offices in Amsterdam.
  • A 12 month contract with the idea to build a long-term relationship.
  • A 40 hours working week.
  • A quarterly performance bonus of 12% if 100% of goals are achieved.
  • A dynamic and fast paced work environment.
  • Access to shopping-, gym- and restaurant discounts locally.
  • A relocation package, if needed.
  • Constant challenges and chances for growth

Wat wij vragen

  • A minimal experience of 2 years people management in an international environment, preferably in an inbound customer contact center.
  • Experience of working in a Contact Centre environment, good understanding of contact centre’s KPI’s and SLA’s.
  • A minimal experience of 2 years people management in an international environment, preferably in an inbound customer contact center.
  • Experience of working in a Contact Centre environment, good understanding of contact centre’s KPI’s and SLA’s.
  • A passion about people development and coaching, proven experience in performance management and call monitoring.
  • The ability to work well under pressure especially in a changing environment.
  • Advanced English writing and speaking skills, any additional language is a strong plus.
  • Flexability and ability to work either late (14.30-23.00) or weekend (every weekend + 3 days during the week) shifts.
  • Experience in hotel/travel industry is a plus.

This role is ideal for an articulate, energetic and enthusiastic customer service professional with leadership flair and ability to motivate others. As well as experience within a customer services or customer-facing role you will be passionate about providing the best possible levels of customer services and have experience in or potential to run a highly motivated, dynamic and efficient team. You possess strong communication skills, both oral and written, and of course, excellent leadership, coaching and mentoring abilities. You should be efficient, organised, adaptable and capable of working on your own initiative in carrying out your day-to-day data tasks with limited need for supervision. You should be skilled at multi-tasking and able to co-ordinate a variety of tasks.

Solliciteren

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Extra informatie

Opleidingsniveaus
Middelbare school, MBO, HBO, Universiteit
Plaats
Amsterdam
Dienstverbanden
Fulltime (startersfunctie), Fulltime (ervaren)

Helaas, deze vacature is niet langer actief. Je kunt daarom niet meer solliciteren.

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Challenging job as Team Lead for Customer Service in Amsterdam

For a big international player in the hotel world, we are looking for an experienced, enthusiastic Customer Service Team Lead to join the Amsterdam...

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