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Fluent German Customer Support & Online Services position 24 - 40 hours in Enschede

The Customer Support Centre is very much more than just a call center. Your task is to really make a difference for customers. Are you interested in the newest ways of serving customers, e.g. via mobile chat and web care? Do you like working in a small international team with other native speakers and serving customers from 14 different countries in Europe? Have you got an interest in the newest Audio Video accessories, with connected mobile apps and integrated Bluetooth technology? If you can answer all of the questions above with a clear 'Yes!', we're looking for you!

Wat wij bieden:

  • An exciting opportunity to play a lead role within a small international team (+/- 10 colleagues) that provides high quality services in Europe;
  • An environment that has the philosophy to work hard but also play hard;
  • An attractive salary plus benefits & training;
  • The opportunity to develop yourself and good career opportunities.

Wat ga je doen?

As a representative, you will not just be handling phone calls, or writing emails. You will also be chatting with customers, developing online support content (e.g. FAQ’s), responding to customers reviews on big e-tailer websites like Amazon, handling defective products, exchanging them, or upgrading them.

Wat wij vragen:

  • MBO niveau 3
  • (Close to) native German and good in English;
  • The ability to switch to different communication styles depending on the channel you are working for, e.g. chat, marketing texts, FAQ’s, e-mails, phone, web care;
  • Located within travel distance of Enschede;
  • Customer focused to achieve the best result for your customers and the business;
  • Independent, able to manage your own workload and prioritize tasks;
  • Affinity with slightly technical products, mobile apps, social media;
  • To be able to commit to the job for at least one year;
  • Flexible in working hours, depending on other colleagues holidays and the workload in the department;


Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Middelbare school, MBO, HBO, Universiteit
Fulltime (startersfunctie), Parttime (overdag), Tijdelijke fulltime baan

Enschede | Provincie Overijssel | Callcenter vacatures | Klantenservice medewerker | Webcare medewerker | Fulltime (startersfunctie) | Parttime (overdag) | Tijdelijke fulltime baan | Middelbare school | MBO | HBO | Universiteit

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