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Social Media Consumer Support Employee (German&Dutch)- Rituals in Amsterdam

Amsterdam | Provincie Noord-Holland | Callcenter vacatures | Klantenservice medewerker | Webcare medewerker | Fulltime (startersfunctie) | Parttime (overdag) | MBO | HBO | Universiteit

For our client Rituals we are looking for a Customer Support employee with experience in a service environment and/ or customer services. It is an interesting job in a fast-growing and inspiring organization with a competitive salary. Do you speak both German & English or German & Dutch? Are you flexible and available for 30-36 hours a week please continue reading.

Functieomschrijving

At any given moment of every single day there are countless beautiful and meaningful moments we tend to overlook due to the routines of everyday life. The goal of Rituals is to help it’s consumers to find moments of joy in everyday life by turning daily routines into more meaningful rituals. As a Social Media Consumer Support Employee you will provide conscious and personalized communication to German & English or German & Dutch of Rituals products via social media. You and your colleagues will monitor activities on social media and reply to these messages accordingly. You will also be developing scripts which can be used on social media by the General Consumer Support Employees. You can expect to answer questions regarding products, online orders, delivery status, payments and returns.

In case there are no outstanding social media messages you will help out your General Consumer Support colleagues and handle incoming e-mails and calls. Furthermore, you will monitor presence of the Rituals on social media and you will share this knowledge with all relevant departments.

Wat wij bieden:

  • A competitive salary of € 13,- an hour;
  • Travel reimbursement;
  • An interesting job in a fast-growing and inspiring organization;
  • Flexible working hours;
  • A fun and varied job in an international working environment.

Wat wij vragen:

  • You have an educational background in Communication or Social Media (MBO+/HBO) or you have proven practical experience with the use of social media and the culture of the world wide web (e.g. blogging or vlogging)
  • German is your native language, next this you have great oral and written skills in a second language English or Dutch;
  • You can persuade us why you have affinity with Rituals;
  • You are good in writing, also your grammar skills are accurate;
  • German is your native language, next this you have great oral and written skills in a second language English or Dutch;
  • You are strong with problem analysis;
  • You are able to deal with several computer systems at the same time;
  • You are able to attend a fulltime two-week (paid) in-house training.

Solliciteren:

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Opleidingsniveaus
MBO, HBO, Universiteit
Plaats
Amsterdam
Dienstverbanden
Fulltime (startersfunctie), Parttime (overdag)
Gepubliceerd op
11-10-2017
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