As a CSA agent you will be part of the Customer Master File department in DHL Express. The European CMA organization was created to centralize activities and form a center of excellence for Customer Master Data providing support to European countries.
In this role you will be responsible for open and amend accounts and maintain customer and tariff data in the appropriate legacy systems with agreed speed and accuracy. You will liaise with various external and internal parties to achieve optimal financial settlement and low error rates.
You will ensure that customers receive accurate invoicing for all products with respect to price by maintaining customer rates and tariffs on DHL systems in a timely and accurate manner and allowing customer information to flow into the Billing, Customer Service, reporting and Sales systems accurately. You also receive customer amendments and provide feedback when completed. Other tasks include: keeping up to date records to ensure a clear audit trail and later on help to track performance and productivity and archive tariff agreements with customers. Checking if rates comply with Pricing policy and validate customer data against DHL policies and legal requirements is also part of your daily routine. All this while working with at least three countries/process.
You will be the first point of contact for stakeholders and will collaborate on continuous improvement initiatives. Training and auditing other colleagues and analysing queries and credit notes from the countries are also part of your responsibilities.
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