Are you fulltime available for at least four months (possibly with extension) and are you looking for a new challenging job? Are you interested in customer service and banking? Do you speak Dutch AND English fluently? Then is this the perfect job for you! For the headquarters of a bank in the center of Amsterdam we are currently looking for a Customer Service Employee!
The bank you will be working for is a mid-sized European bank established in Amsterdam, the Netherlands since 1990 and serves to retail, corporate and institutional clientele. They offer financial solutions to their customers and counterparties in the areas of trade and commodity finance, cash management, private banking, treasury, and structured finance, while maintaining multi-product relationships with local and global financial institutions around the world.
You will be
working in the Customer Service Department of the Retail Banking Division. The
main focus of the department is to supply a satisfactory customer experience
and facilitate their interaction with the bank. The department is also
responsible from keeping correct and up-to-date data of the customers. The
Junior Officer is expected to take an active role in these tasks and work in
coordination with other team member.
Your daily activities (e.g.):
product and service related questions;
- Assist new customers for online account opening process;
- Assist customers in internet banking usage;
- Suggest process enhancements based on customer questions;
- Participate in process enhancement projects;
- Prepare daily business reports;
- Have a good knowledge of product conditions, internet banking functionalities
and website information;
- Comply with internal policies.
What we offer:
- An exciting job in a big international organisation;
- Working in an international team in the center of Amsterdam;
- A fulltime position with a good salary!
- You have an HBO level of thinking and working;
- You have 1-2 years of relevant experience, preferably in financial sector;
- You are Fluent in English AND Dutch;
- You have good
communication skills both in verbal and written;
- You are service
minded and a solution provider;
- You have a good
command of MS Excel;
- You are available as soon as possible!
Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- Education Level
- HBO, Universiteit
- Type of Contract
- Tijdelijke fulltime baan