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Client Advisor English native (UK) full-time for the project Adidas GLITCH in Amsterdam

Amsterdam | Provincie Noord-Holland | Callcenter vacatures | Callcenter medewerker | Klantenservice medewerker | Fulltime (startersfunctie) | Fulltime (ervaren) | Middelbare school | MBO | HBO | Universiteit

Are you articulate, sport-interested and dynamic? Are you still looking for the ideal job? We are looking for motivated client advisors for our customer Cygnific in the project adidas GLITCH. Does that sound interesting to you? Then keep reading!

Job Description

As an enthusiastic Brand Ambassador, you will be the main contact partner for the British customers for adidas GLITCH, Adidas' brand new football soccer boot concept. This shoe is only available through the Adidas app and is individually customized by each customer. The GLITCH app will help you assure our customers and ensure an unforgettable football boot experience.

Your tasks:

  • Help and support our customers by means of the app in the live chat and by e-mail
  • Provide a great customer experience
  • Update the database after each customer contact
  • You process customer requests in a creative and original way
  • Together with the team leads, you are looking for ways to improve the service level

What we offer:

  • A 5-days training that will teach you everything you need to know
  • Working in an international team, in one of the most exciting capitals in Europe
  • Excellent career development opportunities
  • A full-time position (10,22 € per hour)
  • Possibility for long-term contract conversion
  • Working in shifts (Working hours Mondays to Fridays 11 am until 9 pm, Saturday 11 am to 3 pm and Sunday 12 pm until 4 pm)

We ask:

  • You are a Native English (UK) speaker, with excellent grammar and spelling
  • You enjoy dealing with people and are service-oriented
  • Knowledge of the UK football market is essential
  • You are stress-resistant and resilient
  • You are a sports lover, passionate about football, and have strong communication skills
  • You are empathetic, service-minded and willing to go the extra mile to exceed the customer's expectations

Are you interested? Then apply now!

Further Information

Education Level
Middelbare school, MBO, HBO, Universiteit
Location
Amsterdam
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren)

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