Support Specialist at financial technology company (B2B) in Amsterdam
As a Support Specialist you are the first person of contact for the merchants from all over Europe calling to this company. You strive for the ultimate customer experience! You will work closely with other departments, such as finance, sales and development.
By using telephone, chat and email you assist customers with their questions about the company's platform. Helping customers quickly, accuratly and politely is your main goal. Because every customer is different, you are expected to be able to handle this creatively.
You are extremely service oriented and motivated to help merchants with technical and financial questions. Experience in a technology driven company is a major plus.
What we offer
- Excellent employment terms, including a salary of €2400 bruto per month;
- Extensive personal training on the job for 2/3 weeks;
- Working times between 8:30 and 18:00 o'clock from monday to friday;
- A position in a unique, young and fast growing fintech company;
- Working in the city center of Amsterdam;
- Daily fresh lunches;
- Friday afternoon drinks.
- At least finished mbo level 4
- Customer-friendly / customer-oriented and proactive;
- You have fluent mastery of Dutch and English in word and writing;
- Good command of German and / or French (also as mother tongue) in word and writing is a bonus;
- Experience in Customer Care would be a plus.
ApplyAre you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
- Education Level
- HBO, Universiteit
- Working hours per week
- 40 - 40
- Type of Contract
- Fulltime (startersfunctie), Fulltime (ervaren)
- Salary indication
- €2400 per maand
- Responsible for
- First contact person for merchants + providing (technical) information
- Published at
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