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Online Sales Lead Generator (m/f/d) in Maastricht

If you speak native German, are fluent in English and like to help others then this might your chance to start a career in Maastricht. We are looking for a Senior Customer Service Representative (online sales) who wants to work for the world's most renowned customer service center in the automotive industry!

What are you going to do

As an Online Sales Lead Generator you will increase the quality and quantity of qualified leads for the sales force, resulting in stronger pipelines and increased revenue, by performing the lead generation, customer initial conversation and online journey steering for Mercedes-Benz Austria.
You will play a crucial role in creating, implementing and reinforcing best practices and procedures to make lead generation discipline and the Sales Services team successful.

Tasks & Responsibilities:

  • solving our customer’s inquiries, complaints, problems or requests
  • providing our customers with the best possible long-term satisfaction
  • handling and prequalifying multi-channel inbound inquiries via phone, chat and email for sales and financial services on a national and international basis
  • creating and processing cases, inquiries and complaints, e.g. general product questions, consult of vehicle search and configuration, explaining platform functionalities, explaining finance and leasing processes, explaining online sales processes 
  • You will have the chance to co-create and improve processes, utilize your pioneering mindset and built something special with your team members

What we offer

  • Full-time 40 hours per week
  • Relocation package
  • International work environment
  • Attractive salary based on previous experience
  • Result oriented bonuses
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs
  • Employee discount for health insurance and a personal pension plan
  • 200 vacation hours (based on full time employment)
  • Development: You will receive a personally tailored development plan with interesting career opportunities

What we ask:

  • No minimum education required
  • Fluently in German and English
  • Preferably minimum 1 year working experience in customer qualification or reception in automotive, call center and/or service industry
  • Highly developed communication skills both verbal and written
  • Customer oriented mindset, consulting and service orientation through service-oriented thinking, acting and speaking
  • Basic knowledge of sales and aftersales processes in the automotive retail
  • Affinity with online communication (chat)
  • Basic MS-Office Skills

Apply

Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

 

Extra information

Education Level
MBO
Location
Maastricht
Working hours per week
40
Type of Contract
Fulltime (ervaren)
Responsible for
The Online Sales Lead Generator (m/f/d) is responsible to increase the quality and quantity of qualified leads

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