Support Center Technician wanted in Kerkrade

Heerlen | Commercieel / Verkoop / Inkoop | Callcenter / Customer Service | Callcenter medewerker | Klantenservice medewerker | Helpdesk medewerker | Webcare medewerker | Commercieel medewerker | Verkoopmedewerker | Accountmanager | Fulltime (startersfunctie) | Fulltime (ervaren) | Tijdelijke fulltime baan | Middelbare school | MBO | HBO | Universiteit

Our client is the world's largest producer of medical equipment. For over 25 years, they improve the medicine with a wide range of innovative products ,technologies and services for a variety of medical specialties . Thanks to the products of our client, medical specialists can improve the lives of patients by providing alternatives to surgery.


As a Technical Support Engineer you will be the first point of contact in case of technical issues / requests on machines in the medical device industry in Europe. Your role is to troubleshoot to the root cause and either resolve the issues / questions direct remotely or assign an engineer to go onsite with the appropriate parts. You will have to liaise with Biomed in the hospitals, sales, and service team representatives.

Responsibilities include:

· -Provides Technical Support within the Europe region to internal and external customers. Provides second line Technical Support outside the Europe region to distributors;
-Interacts with customers via telephone and e-mail, to solve problems related to internal customer computer hardware, software, network, and telecommunications systems;
-Diagnoses, identifies, and isolates customer problems using historical database records to evaluate and prioritize issues;
-Escalates unresolved calls to appropriate support specialist or service group and alerts management to recurring problems and patterns of problems;
-Participates in on-going training, procedural review/development, reporting, and compliance activities.

Wat wij bieden:

  • A full-time job for a long time;
  • A competitive salary;
  • A dynamic team comprising representatives of all ages;
  • A nice casual work environment where fun is important;
  • Plenty of career opportunities;

Wat wij vragen:

  • N.V.T.
  • •Education level: MBO+ / HBO level with experience in similar function
    •Good knowledge of the English Language in combination with with at least one of the following languages: French, German, Italian or Spanish;
    •Flexible and representative attitude;
    •Getting the Job done Attitude;
    •Technical background is a plus; affinity is a must;
    •Good social and communication skills
    •Creative thinking and innovation
    •Ability to quickly learn technical, capital equipment related details;
    •Able to multi-task in a fast paced environment, ability to work effective under pressure;
    •High level of responsibility;


Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Middelbare school, MBO, HBO, Universiteit
Fulltime (startersfunctie), Fulltime (ervaren), Tijdelijke fulltime baan