You are an enthusiastic and driven colleague, who knows his/her way around the internet and who has an interest for e-commerce. You are flexible, available between 20-40 hours and you don’t mind working during evenings and weekends. Next to that you love talking to customers, answering questions and solving problems. You have a great responsibility and can communicate fluently in French, written and speech. Do you think that you are cut out for this job? Then please keep on reading!
Your core responsibility will be ensuring and providing quality service to our (French speaking) customers. You will deal with customer complaints and questions in a friendly and enthusiastic manner, by answering inbound calls, emails and taking care of webcare (facebook, Instagram, trustpilot). By giving input to the management, you will initiate improvements for our customers.
What we offer:
- Lots of room for your creativity & growth;
- Compensation of travelling expenses;
- A phenomenal atmosphere in the office, including drinks every Friday and legendary parties!
- You have excellent communication skills in French, written and speech;
- Good understanding of the English language, for training and communication company wide;
- You are able to work independently;
- You are accurate and stress resistant;
- You are flexible during weekends and evenings (because we help our customers 7 days a week);
- Experience within customer care will be considered a big plus!
Solliciteren: Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- Education Level
- MBO, HBO, Universiteit
- Type of Contract
- Fulltime (startersfunctie), Parttime (overdag)