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Fulltime French speaking customer service representative with Technical Affinity in Amsterdam

Amsterdam | Provincie Noord-Holland | Callcenter vacatures | Klantenservice medewerker | Fulltime (startersfunctie) | Avondwerk | MBO | HBO

Would you like to be a part of a dynamic and international corporation? Do you like to help other people and are you not afraid of slightly technical questions? Is French your mother tongue and do you also speak English fluently? Then read on!

Job Description

Our client is a leader in telecom, electronic entertainment and IT. They offer flexible and professional solutions for their customers in all customer service areas. You will be a part of a worldwide talented team of 130.000 customer service employees who represent some of world’s largest corporations. Teamwork and employee development is one of their priorities. Some of the clients they work with are Nike, Dell and various fashion brands.

One of their other clients is World's largest and most open Electric Vehicle charging Network, which is in search of outgoing French speaking customer service employees with Technical affinity.

As inbound customer support representative, you will be the first one who customers talk to when they're having questions or complaints about the Electric Vehicle charging Network. You are expected to be service oriented, friendly and able to find timely and accurate solutions. When customers are having problems at an electric charge point in the city, they call you. Simple hardware or software issues are no problem at all for you! Because of your basic technical knowledge, and because you're able to collect the right information during a phone conversation, you will help them solve their problems in no time!

We are in search of employees who are available from the 28th of May for 40 hours a week. You will start with a 2.5 week training to learn everything about the company and procedures. After that you will be working various 8 hour shifts. As the customers can reach the customer service 24/7, we are looking for candidates that have a flexible availibity and would not only like to work in the morning or afternoon, but also during evenings or in the night!

What we offer

  • Fulltime job from the 28th of May;
  • Development training;
  • Comfortable working conditions;
  • Bonussystem;
  • Full travel costs compensation (>10km);
  • Retirement plan.

We ask

  • Minimum mbo level or equivalent ability
  • You have previous experience with client contact;
  • You are interested in Technics;
  • You are passionate to find right solutions for questions and complaints;
  • Fluency in English and French speaking on a near native level;
  • You are very comfortable with communicating by phone and email.

Apply

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Further Information

Education Level
MBO, HBO
Location
Amsterdam
Working hours per week
12 - 32
Type of Contract
Fulltime (startersfunctie), Avondwerk
Responsible for
Customer care for an Electric Vehicle charging Network
Published at
25-05-2018
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