Our client is a leader in telecom, electronic entertainment and IT. They offer flexible and professional solutions for their customers in all customer service areas. You will be a part of a worldwide talented team of 130.000 customer service employees who represent some of world’s largest corporations. Teamwork and employee development is one of their priorities. Some of the clients they work with are Nike, Dell and various fashion brands.
One of their other clients is World's largest and most open Electric Vehicle charging Network, which is in search of outgoing French speaking customer service employees with Technical affinity.
As inbound customer support representative, you will be the first one who customers talk to when they're having questions or complaints about the Electric Vehicle charging Network. You are expected to be service oriented, friendly and able to find timely and accurate solutions. When customers are having problems at an electric charge point in the city, they call you. Simple hardware or software issues are no problem at all for you! Because of your basic technical knowledge, and because you're able to collect the right information during a phone conversation, you will help them solve their problems in no time!
We are in search of employees who are available from the middle of January for 40 hours a week. You will start with a 2.5 week training to learn everything about the company and procedures. After that you will be working various 8 hour shifts. As the customers can reach the customer service 24/7, we are looking for candidates that have a flexible availibity and would not only like to work in the morning or afternoon, but also during evenings or in the night!
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