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The companyThe Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC) is a central point of contact, caring for the needs current and prospective customers of the Mercedes-Benz and smart brands.
Besides providing Customer Service and Roadside assistance, the CAC, offers a wide range of services to internal and external business partners of the Daimler AG aftersales organization. Retail Service is an example. We are a quickly expanding, dynamic department with approximately 100 employees that support CAC divisions and internal and external business partners with product and technical related topics.
The departmentAs part of Retail Service, XENTRY Support is the first point of contact for delivering worldwide
assistance to the retailer network and external entities (e.g. independent workshops) using applications, diagnostic equipment and software supplied by Daimler’s aftersales division, Global Service and Parts (GSP/O).
Tasks and responsibilities of the XENTRY Support User Helpdesk (UHD) are:
We offer you a job in a multicultural, young and informal international working environment with interesting conditions, both primary and secondary:
Our ideal candidate is willing to be our Brand Ambassador. He/she is highly perceptive, customer focused and is able to understand and manage expectations. For this position, we are looking for a German and English speaker with good communication (B2B) skills both written and verbal. Due to the nature of our business the candidate needs to have good understanding of and strong affinity with Computers (Windows ®), including installation of software and configurations of networks. Particular interest for and basic knowledge of automotive technology is an advantage. Superior analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness and ability to work independently are key requirements. Our fast moving and dynamic environment requires flexibility and ability to work according to established processes, guidelines and policies without detriment for own stress. As we believe in the strength of doing things together, team work is an essential part of our daily business. Therefore, we aim for candidates with an enthusiastic and inspiring personality. If you identify yourself with this profile and would like to be part of our successful team, don’t hesitate to apply for the position!Good to know!