Are you looking for a new challenge? Then why not represent Mercedes-Benz! Are you a motivated candidate with excellent technical skills and helpdesk experience? And are you a near-native Hungarian speaker? Keep reading! Don't live nearby? No problem, we offer a relocation package!
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central
point of contact in Europe, caring for the needs of current and prospective
Mercedes-Benz and smart customers. More than 25 different nationalities add
diversity and enrich an organization dedicated to satisfied customers and high
performance. Employees act as brand representatives ensuring that customers
receive personal assistance in their own language at a consistently high level.
Our Customer Service departments answer customer enquiries and complaints,
while the Service24h department organizes roadside assistance for customers.
Services related to customers mobility guarantee availability 24 hours a day,
365 days a year. The Retail Service department supports technical and product
related competencies for CAC, Daimler and external parties.
As an integral part of the MBC Sales & Marketing 2020 Program, Mercedes me
connect aims at making new and existing internet based services and media
available in passenger cars.
Further scope is optimizing and enhancing existing Mercedes-Benz services
(Mercedes.me, Service S24h, MB Contact, MB ServiceApp, Mercedes-Benz on
With Mercedes me connect Mercedes-Benz focusses on connecting the
vehicle with the customer’s personal network by:
those services into an advanced vehicle telematics infrastructure
those services and new services/features in the vehicle into the Service24h and
Customer Service contact channels with availability of telematics data.
The role of Mercedes me
connect Operations is to solve complex and technical issues as second
level and to delegate to HQ where applicable.
incoming support requests, incidents and problems
- Log all
activities in the ticketing tool
in the setup and the further development of this new business
minor training issues on the phone
reported issues according to pre-defined use cases
undefined issues to higher level
weaknesses in CAC processes or tools and create awareness
problems that can effect CAC processes and escalate accordingly
users with process knowledge and case specific routing
communication skills (B2C and B2B)
knowledge of the English language
skills in customer support and problem solving
with IT - Computer literate (e.g. Internet & browser technology)
with vehicle technology (e.g. telematics systems)
identification with the Daimler organization
understanding of relationships between internal and external processes
knowledge of interactions between tools and support systems Is capable of
handling advanced tasks in combination with regular workload without detriment
to own stress level
- Acts as a
“brand ambassador”Acts as a “brand ambassador”
strategic direction even if in conflict with own view
knowledge of Daimler system like VeDoc, WIS, etc. is beneficial
What do we offer:
Good to know!
- Working hours: 40 hours a week, Monday - Friday.
- Work in a growing international company in a young, ambitious, professional and
- The salary for this position is based on a 40-hour week and amounts to €
- A comprehensive relocation package is applicable for candidates living further
than 50km from the CAC and willing to relocate to within 20km of the CAC.
- Collective health insurance at discounted rates, self-development
opportunities, result-oriented bonus (variable payment) and pension plan are
just some of the secondary benefits of working with us.
Mercedes-Benz offers a 'relocation package' for candidates who live too far from Maastricht to travel each day, but are willing to relocate for their professional career. Also, this company offers a wide variety of benefits for their employees.
If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. You can also send your application to firstname.lastname@example.org call us at 043 3507500.