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Customer Service Representative (Madrid Based)

If you are passionate about customer service, have a proficient or native level of Dutch, and have experience in working with financial or investment services, we want to meet you! You will join a multinational company to work with one of their best clients in the banking sector and form part of a dynamic and multicultural team.

Wat ga je doen?

You will join a multinational and innovative company, with a young and multicultural environment. They are specialized in outsourced omnichannel customer experience management, with more than 40 years of presence in the market. The offices are located in Madrid, very well connected both by car and public transport, and you will be able to continue boosting your career.

  •  You will attend inbound and outbound calls, emails, WhatsApp, and chat.
  • You will inform and sell saving and investment products (securities and derivatives, Investment Funds, Pension Plans, savings insurance, discretionary or objective management, etc.).
  • You will inform customers about the main variables and situation of the national and international financial markets and their impact on the different products and services in portfolio.
  • You will carry out the operation, commercialization and incident’s management of the products and services.
  • You will capitalise upselling & cross selling opportunities if applicable.


Wat wij bieden

  • You will have a stable position in a multinational company.
  • You will work full time (39H) from Monday - Friday (open the change).
  • You will have a competitive salary.
  • You will be part of a dynamic and multicultural environment.
  • You will work in the center of Madrid with very good connection to public transport.

Wat wij vragen:

  • Minimaal een mbo-diploma; Business Administration/Law.
  • You have experience of at least one year selling financial/investment products and issuing calls for sale of investment products (Funds, plans, etc.).
  • You are a native Dutch and speak fluent in English/Spanish.
  • You have a high customer orientation, empathy, excellent communication and active listening skills.
  • You can work under pressure, are result driven, have the ability to plan and organize.


Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

MBO, HBO, Universiteit
Landelijk (dus ook bij jou in de buurt)
Werkuren per week
32 - 40
Fulltime (startersfunctie), Tijdelijke fulltime baan
Verantwoordelijk voor
As a Financial Service Investmente Specialist, your main role will be to provide an excellent customer support and cross sell specific financial products in the Dutch market.

Landelijk | Administratieve vacatures | Callcenter vacatures | Vacatures administratief medewerker | Vacatures callcenter medewerker | Fulltime (startersfunctie) | Tijdelijke fulltime baan | MBO | HBO | Universiteit

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