Helaas, deze vacature is niet actief.

Customer Support Agent at DHL Finance in Maastricht

Do you enjoy working in a global company and are you customer minded? We have a great position as Customer Support Agent at DHL Finance in Maastricht.

What are you going to do:

As Customer Support Agent at DHL financial in Maastricht headquarter you will be answering calls from customers (B2B) about their invoices. You will be working in a multicultural environment.

Your tasks, among others, will be;

  • To ensure customer queries from multiple channels are attented in line with the standards of DHL;
  • To provide professional and qualitative customer service;
  • To accurately log queries in ERP system;
  • To actively promote self service functionalities and/or to ensure customer queries are addressed structurally so that these do not re-occur;
  • To work closely with your colleagues to ensure customer queries are solved completely.
  • To offer support with reporting axctivities;
  • To maintain the mailbox with incoming questions;
  • To ensure customers pay the Duty VAT Cash charges.

What we offer:

  • Working within a global environment;
  • Working within a motivated and close-knit team;
  • Building a good resume and lots of growth opportunities;
  • A full time job (38 hours) for long term;
  • A competitive salary of €2210 a month;
  • Travel Expenses.

What we ask:

  • Minimaal een diploma mbo niveau 4;
  • You have Customer Service related experience;
  • You are customer and quality minded;
  • You speak the following languages: Dutch, French and English.

Apply

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Extra information

Status
Inactief
Education Level
MBO, HBO
Location
Maastricht
Working hours per week
38
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren)
Salary indication
€2.210 Per maand
Responsible for
Handle, investigate en resolve customer question regarding invoices

Maastricht | Financiële vacatures | Callcenter vacatures | Klantenservice medewerker vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO

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