Customer Support Agent at DHL Finance in Maastricht

Do you enjoy working in a global company and are you customer minded? We have a great position as Customer Support Agent at DHL Finance in Maastricht.

Wat ga je doen?

As Customer Support Agent at DHL financial in Maastricht headquarter you will be answering calls from customers (B2B) about their invoices. You will be working in a multicultural environment.

Your tasks, among others, will be;

  • To ensure customer queries from multiple channels are attented in line with the standards of DHL;
  • To provide professional and qualitative customer service;
  • To accurately log queries in ERP system;
  • To actively promote self service functionalities and/or to ensure customer queries are addressed structurally so that these do not re-occur;
  • To work closely with your colleagues to ensure customer queries are solved completely. 

Wat wij bieden

  • Working within a global environment;
  • Working within a motivated and close-knit team;
  • Building a good resume and lots of growth opportunities;
  • A full time job (38 hours) for long term;
  • A competitive salary of €2128 a month;
  • Travel Expenses.

Wat wij vragen:

  • Minimaal een diploma mbo niveau 4;
  • You have Customer Service related experience;
  • You are customer and quality minded;
  • You speak the following languages: Dutch, German/French and English.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Status
Open
Opleidingsniveaus
MBO, HBO
Plaats
Maastricht
Werkuren per week
38
Dienstverbanden
Fulltime (startersfunctie), Fulltime (ervaren)
Salarisindicatie
€2.128 Per maand
Verantwoordelijk voor
Handle, investigate en resolve customer question regarding invoices
Gepubliceerd op
07-03-2020

Maastricht | Callcenter vacatures | Klantenservice medewerker vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO

Solliciteer direct
Chantal van Dongen

Recruiter

Chantal van Dongen, bereikbaar op tel. 043-3507500 of 06-23389653

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