Parttime Customer Support Agent at DHL Finance in Maastricht

What are you going to do:

As Customer Support Agent at DHL financial in Maastricht headquarter you will be answering calls from customers (B2B) about their invoices. You will be working in a multicultural environment.

Your tasks, among others, will be;

• To ensure customer queries from multiple channels are attented in line with the standards of DHL;
• To provide professional and qualitative customer service;
• To accurately log queries in ERP system;
• To actively promote self service functionalities and/or to ensure customer queries are addressed structurally so that these do not re-occur;
• To work closely with your colleagues to ensure customer queries are solved completely. 

What we offer:

• Working within a global environment;
• Working within a motivated and close-knit team
• Building a good resume and lots of growth opportunities;
• A part time job (20 hours) for long term;
• A competitive hourly wage of €12,92
• Travel Expenses.

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Extra information

Status

Inactief

Education Level

MBO, HBO

Location

Maastricht

Working hours per week

20 - 24

Type of Contract

Parttime (overdag)

Salary indication

€12,00 per uur

Responsible for

Handle, investigate en resolve customer question regarding invoices