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Working as a Reservation Employee in Amsterdam!

Beschrijving

We are looking for fulltime and part-time Reservation Employees for our client in Amsterdam, Booking.com! You need to be available at least 24 hours a week. It is also possible to work in weekends only (16h).

Who is the client?
Booking.com is a company where you can make online hotel reservations for destinations all over the world. The hotels are mainly in Europe, but also in Africa, Asia, North America, Australia and New-Zeeland. You can choose from more than 30.000 hotels on their website.

Job description
As a Reservations Employee you are responsible for making hotel reservations from our customer contacts. You are an intermediary between customers and the hotel. You will have a lot of telephone contact with customers, so it is really important that you have a callcenter/telephone experience.

Tasks
- Handling of reservation requests via phone (and email);
- Converting each customer contact into a reservation;
- Answer e-mails of customers and hotels;
- Take care of hotel websites and amendment of availability, rates and special offers;
- Take care of good contacts with hotels in order to secure up to date information;
- Take care of internal and external contacts;
- Settle complaints of hotels and customers.

Requirements
- Fluent in English (Speaking and Writing);
- Fluent in another European language or Chinese/Japanese;
- MBO-level;
- Excellent communication skills;
- Excellent commercial skills;
- Previous reservations experience, preferable in a call center environment;
- Experience with internet and hotel industry is a plus;
- Knowledge of and experience with Microsoft Office (excel, word etc);
- Sense of responsibility, independent and customer friendly;
- Working permit for The Netherlands;
- At least 24 hours a week available (the first 4 weeks fulltime available > training).

Period and working hours
You need to be available for at least 24 hours a week, but of course it is also possible to work 40 hours a week. It is very important that you are fulltime available the first 4 weeks, because you will receive a (fulltime) training of 4 weeks. The working hours are Monday till Friday from 08.00 till 23.00 and in the weekend from 09.00 till 18.30.
For this job it is obligatory to work 1 weekend a month (60% premium), and 1 evening a week (10% premium after 19.00 p.m.).

It is also possible to work only in weekends (16h)!

Interested?
Are you interested in this job? Click at the top of this page on the green link to apply for this job! It is possible to upload your CV during registration on the site. If you have any questions about this vacancy, you can call 020-4214243 en ask for Lori Amama.

Extra informatie

Status
Inactief
Opleidingsniveaus
MBO, HBO, Universiteit
Plaats
Amsterdam
Dienstverbanden
Fulltime (startersfunctie), Parttime (overdag), Weekendwerk, Tijdelijke fulltime baan

Amsterdam | Callcenter vacatures | Horeca vacatures | Marketing vacatures | Fulltime (startersfunctie) | Parttime (overdag) | Weekendwerk | Tijdelijke fulltime baan | MBO | HBO | Universiteit

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