Technical Operations Manager for Mercedez-Benz in Maastricht - German and English speaking

Beschrijving

Job Description:

As a technical Operations Manager you act within a high level technical department with specialist tasks. One of your main tasks is to report directly to your manager within the CAC. Moreover, you do not cover only your own field of business, but you also deputize other technical operations managers during absences.

Main responsibilities:

• Managing and coaching a team of Technical Specialists, with the business scope of dealing with cases of Daimler customers;
• Monitoring and registering the individual and team key performance indicators, as well as the attendances and absences of team members;
• Checking and if necessary adjusting staffing level to an efficient level;
• Communicating and functioning as an intermediary between HQ, MPC's;
• Participating in the set up and resolution of procedural issues with HQ,MPC'S, and retail network.
• Identifying training, information and equipment needs witihin own team and in addition of supported stakeholders.

Job requirements:

• Fluent level in English, German and preferable another language;
• Relevant work experience with focus on advanced technical and logisitcs knowledge;
• Strongly oriented to Customer's Satisfaction, both B2B and B2C;
• Advanced knowledge of Daimler organization and tools/computer applications;
• Experience as a team leader;
• Good coaching skills;
• Strong stress management skills;
• Creativity when handling problems independently;
• willing to travel.

Working Hours:

Fulltime position, 40 hours per week between Monday to Friday, dayshift.

We offer:

Work in a growing international company in a young, ambitious, professional and dynamic environment. The salary for this position is based on a 40 hour week and amounts to € 3330 per month gross. In addition, a shift allowance based on actual hours is paid. Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and a pension plan are just some of the secondary benefits of working with us.

Company Information:

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties.

If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. You can also call us at 043 3507500 or send an e-mail to s.vankleef@youngcapital.nl.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Maastricht

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)