Hungarian Customer Service Representative for Mercedes-Benz in Maastricht

Beschrijving

The company:

The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. Within this department we offer combined services.

The department and function description:

Service 24hours department:
The Mercedes-Benz Service24h department is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.
Employees answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through Mercedes-Benz authorized service providers.
The philosophy is to ensure the customer is mobile again as quickly as possible.

Customer Service department:
The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles.
All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer
Service is responsible for after-sales service issues, technical and product topics and general company related inquiries.
As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Multi-tasking is not a problem and you are a team player.

Requirements:

• Higher vocational education
• Native Hungarian
• Fluent English (corporate language)
• Fluent in Slovakian, Czech, Polish or German is advantage
• Good written and verbal skills
• Advanced negotiation skills
• Computer literacy
• Knowledge of Hungarian geography
• Experience in customer care
• Good understanding of customer satisfaction
• Team player
• Open-minded to a diversity of cultures.
• Ability to prioritize, analyze, plan and coordinate on high volumes

What do we offer:

• Working hours 40 hours a week, shifts including nights and weekends.
• Work in a growing international company in a young, ambitious, professional and dynamic environment.
• The salary for this position is based on a 37.5-hour week and amounts to € 1844/month gross. In addition, a shift allowance based on actual hours is paid.
• A comprehensive relocation package is applicable for candidates living further than 50km from the CAC and willing to relocate to within 20km of the CAC.
• Collective health insurance at discounted rates, self-development opportunities, result-oriented bonus (variable payment) and pension plan are just some of the secondary benefits of working with us.

Mercedes-Benz offers a 'relocation package' for candidates who live too far from Maastricht to travel each day, but are willing to relocate for their professional career. Also, this company offers a wide variety of benefits for their employees.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Maastricht

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)