Fulltime job as German Customer Care Agent for a scale-up in Amsterdam

Do you speak fluent German and English? Want to work for a scale-up in Amsterdam? Experience in Customer care? Then I am looking for you!

Wat ga je doen?

The scale-up in Amsterdam is Europe’s largest electric charging partner. Their mission is to work together with EV drivers by offering smart charging solutions and scalable charging infrastructure as a way of eradicating our dependency on fossil fuels for the future of mobility.

I am looking for a Customer care Agent to join the international Customer Care department, a young and dynamic team in the heart of our organisation. You will help the customers with any financial issue they might have. 

Your responsibilities:

  • Answering customer questions with financial issues via telephone and email (1st line)
  • Supporting your (international) colleagues when they are dealing with financial issues (2nd line)
  • Inform colleagues about changes regarding finance processes or issues
  • Update management about the results
  • Correcting invoices and credit notes in direct collaboration with the Finance department
  • Providing input for the training of (new) colleagues plus delivering and optimizing work instructions

Wat wij bieden

  • A lot of responsibility;
  • Between € 11 and € 13 gross per hour depending on age and experience;
  • An informal working atmosphere;
  • Nice colleagues;
  • You will receive a MacBook.

Wat wij vragen:

  • Minimaal hbo werk- en denkniveau;
  • Experience in Customer care;
  • Fluent in German and English;
  • You are service oriented;
  • You enjoy working in a fast-growing organization.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Status
Open
Opleidingsniveaus
HBO, Universiteit
Plaats
Amsterdam
Werkuren per week
24 - 32
Dienstverbanden
Fulltime (startersfunctie), Fulltime (ervaren)
Salarisindicatie
Tussen €11,00 en €13,00 per uur
Verantwoordelijk voor
Incoming phone calls and e-mails
Gepubliceerd op
25-03-2021

Amsterdam | Administratieve vacatures | Callcenter vacatures | Vacatures callcenter medewerker | Klantenservice medewerker vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | HBO | Universiteit

Solliciteer direct
Charlotte Zegelaar

Recruiter

Charlotte Zegelaar, bereikbaar op tel. 0205840660 - 0651139931

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