Fulltime German Customer Care Agent in Amsterdam
Do you speak fluent German and English? Want to work for a scale-up in Amsterdam? Start as our new Fulltime Customer Care Agent!
Wat ga je doen?
The scale-up in Amsterdam is Europe’s largest electric charging partner. Their mission is to work together with EV drivers by offering smart charging solutions and scalable charging infrastructure as a way of eradicating our dependency on fossil fuels for the future of mobility.
I am looking for a Customer Care Agent to join the international Customer Care department, a young and dynamic team in the heart of our organisation. You will help the customers with any financial issue they might have.
Your responsibilities:
- Answering customer questions with financial issues via telephone and email (1st line)
- Supporting your (international) colleagues when they are dealing with financial issues (2nd line)
- Inform colleagues about changes regarding finance processes or issues
- Update management about the results
- Correcting invoices and credit notes in direct collaboration with the Finance department
- Providing input for the training of (new) colleagues plus delivering and optimizing work instructions
Wat wij bieden
- A lot of responsibility;
- Between € 11 and € 13 gross per hour depending on age and experience;
- An informal working atmosphere;
- Nice colleagues;
- You will receive a MacBook.
Wat wij vragen:
- Minimaal hbo werk- en denkniveau;
- Experience in Customer care;
- Fluent in German and English;
- You are service oriented;
- You enjoy working in a fast-growing organization.
Solliciteren
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- HBO, Universiteit
- Plaats
- Amsterdam
- Werkuren per week
- 24 - 32
- Dienstverbanden
- Fulltime (startersfunctie), Fulltime (ervaren)
- Salarisindicatie
- Tussen €11,00 en €13,00 per uur
- Verantwoordelijk voor
- Incoming phone calls and e-mails
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