CSR Team Leader | Swedish in Amsterdam

Beschrijving

For a driven people manager who is passionate about fostering excellence in others and wants to play a key role in reinventing the customer service sector, this is a once-in-a-lifetime chance. This project is for a well known company;

• You enjoy coaching and developing people in order to help them improve and provide great customer support to consumers.
• Inspiring and motivating those around you (something you excel at)
• Gaining knowledge through hands-on experience and focusing on solutions based on data, efficiency, and sensitivity
• Keeping up with the newest entertainment and technology trends
• Putting strategies in place to assist the team meet its objectives

Customer service provider for Customer Service projects
• 1-2 years of people management experience in an international setting, ideally in a customer service environment
• Capable of communicating successfully with a variety of audiences and providing / receiving regular feedback, as well as facilitating presentations to a variety of audiences
• The ability to adapt, motivate, and lead a group through change management processes.
• Performance management and call monitoring experience
• Proven success in team building, leadership, and motivation, as well as a track record of sound judgment
• Technically competent and familiar with computer and home networking terminology (operating systems, browsers, routers, modems, etc.)
• Fluent in both written and spoken Swedish and English; extra fluency in another language would be advantageous.
• Open to work between 7 a.m. And 00:00 p.m., seven days a week, and willing to work different times dependent on business needs.
We provide a dynamic and fast-paced work atmosphere

• A culture of independence and responsibility for team management.
• Work-from-home model (we do have an office location next to the Amsterdam Sloterdijk train station for specific meetings and team days)
• Allowance for working from home and travel (if applicable)
• Contribution to your health insurance and pension
• Four-month first contract with Undutchables, with the objective of extending to permanent after that
• 40 weekly working hours

Deze vacature wordt aangeboden door Jobbird. Solliciteren kan eenvoudig en snel op de website van Jobbird door op de 'Solliciteer direct' knop te klikken.

Extra informatie

Status

Inactief

Opleidingsniveaus

Middelbare school

Plaats

Amsterdam

Dienstverbanden

Fulltime (startersfunctie)