Are you an expert in delivering high quality customer service? Would you like to work for a successful FinTech-, First Data company, and truly make a difference? Are you a true Team player, positive, social and eager to contribute to the team results? Then we have a challenging position for you!
As a Client Service Agent you are the first point of contact and you provide Customer Service excellence to our Clients, the Merchants. At European Merchant Services (EMS) we focus on a strong Customer First principle. You will be responsible to handle all inbound calls and emails according to our Service Level Agreements.
Getting the right things done!
- Provide high quality service to all our Clients (Merchants);
- Handle all 1st line incoming telephone calls and emails;
- When support of other EMS colleagues is required, ensure to provide them with all necessary information in order to resolve the Client's issue as good and as soon as possible;
- Ensure accurate registration of all Client requests;
- Handle all service related questions posed by other EMS departments;
- Ensure your knowledge of EMS products, services and systems is up-to date.
- Bachelor degree;
- Minimum of 2 years work experience in a customer service department or call center (preferable B2B);
- Fluent in Dutch and English;
- Customer-focused and quality-driven; very motivated to provide state-of-the-art service to EMS Clients;
- Excellent communication skills; able to communicate complex information in a simple, clear way
- Self-motivated individual with drive, enthusiasm and commitment to resolve issues;
- Strong administrative, organizational and time management skills;
- A true Team player, also able to work independently;
- Fast growing and financially healthy company;
- Informal, professional environment;
- International colleagues/ customers/ partners;
- Educational and personal development opportunities;
- Flexibility in working hours;
- Excellent package of employment terms; including competitive salary, 13th month, incentive and pension plan;
- Fun! A great work environment, summer and Christmas party, ski trip, Friday drinks and more...
About EMS
EMS is a part of e-commerce & payment services leader Fiserv. EMS has access to the best technology in the payment industry. Our reliable infrastructure makes sure merchant payments are handled in the best possible way.
Service, reliability and flexibility are our core values so that merchants can offer their customers a host of options in order to pay the way they want. We continuously improve and expand on our Omnichannel proposition so that the merchants we serve can offer their customers a payment choice and security whether that be in-store, online or via a mobile device.
EMS (European Merchant Services), based in Amsterdam, is a European specialist in the field of digital payment solutions. Our organization was formed in 2005 from the company International Card Services (ICS). We are a part of Fiserv.
EMS is active in the field of payment transactions, where it is a one-stop shop for both SMEs and corporates. We not only process the payment transactions themselves - also ensuring that EMS's clients receive the payments from their own customers - but also provide the point-of-sale payment terminals in restaurants, stores and elsewhere, as well as payment functionality for webshops.
And what it means to work at EMS? It means: together with your 130 ambitious colleagues, making a difference in a sector that is constantly evolving. Convinced? Then don't delay, step into the fast-moving world of fintech payments today!
Would you like to know more about who we are as an organization and what we can offer you as an employee? Please visit our working-at website.