Are you eager to drive the Digital Transformation in the Service Management domain within Teijin Aramid, the world's number one aramid producer. A company with customers in 74 countries, that has helped break records, send spacecraft to Mars and drive progress in Formula One. We have an amazing opportunity in our Information Management Department, we are looking for the
Application Manager Freshservice
Entrepreneurial, communicative and result-driven
The IT Service Management team is responsible for setting up and safeguarding Information Management (IM) processes in order to bring the services of the entire IM to a higher level. The teams ambition is to make Teijin Aramid the best IT run company for the world. The location is Arnhem.
Your job
- You are an Application Manager Freshservice who is responsible for the configuration and support of Freshservice
- You are capable of getting the most out of the Freshservice, not only in ITSM, but also Project & Portfolio Management, Workload management, Contract Management, Alert Management, Analytics, Automation, etc.
- You support other business functions, like HR and Facility Management, in the usage and further development of Freshservice as a true ESM platform
- You conduct requirements gathering, design, configuration and testing in order to implement new features, workflows and integrations in Freshservice
- You support IM, IT partners and business users in the optimal usage of Freshservice.
- You steer, improve and report on the application management process in close collaboration with the colleagues in your team and the software vendor.
- Together with your team you focus on the employee experience, identify and resolve issues in services and implementation and drive further automation and adoption of new technologies like generative AI.
- You understand how important standardization and automation is for Teijin Aramid's digital journey.
Your profile
- Bachelor or master's degree in Information Management or a comparable discipline.
- More than 5 years of experience in IT Service Management and ITSM tools, including experience in the Service Management domain in a global company.
- Self-starting abilities and you work well in a team.
- A people-oriented person who likes to work on continuously improving the functioning of the processes and systems.
- Sound knowledge of ITIL and Agile.
- Experience with software development, API's and reporting (PowerBI is a plus).
- Great communication skills, able to organize projects, give workshops, translate IT in business language and vice versa.
What we offer There are great challenges waiting for you as an Application Manager at Teijin Aramid. In addition to our leading international working environment as a world leader in Aramid, we also offer:
- A fantastic job with an excellent salary between € 4200,- and € 5200,- gross per month.
- Flexible (hybrid) working for a perfect work/life balance.
- Personal Choice Budget where, for example, in addition to standard 20 vacation days, 26 leave days can also be used or sold for extra salary.
- Profit distribution scheme.
- Vitality budget.
- A lifelong learning opportunities.
- Good pension with a competitive personal contribution.
- Plenty of opportunities to further develop yourself professionally and personally, for example through our own Teijin Academy and Good Habitz.
Information and applying For more information you can contact Ton Sleutjes (Team Lead IT service Management) via ton.sleutjes[at]teijinaramid.com or Caesar Lubach (Corporate Recruiter) on 06-51863148. We would like to receive your application, including your motivation and CV, via the application button on our website. An assessment and screening may be part of the application process.