Fulltime Danish-speaking KLM customer service agent in Amsterdam

What are you going to do:

Work for the largest Dutch airline, KLM!

In this full-time role as a Danish-speaking customer service agent you answer questions to customers via the phone. Questions will be about lost baggage, flight rebookings, upgrading the class, changing the seat, insurance questions or cancelling flights. As the face of the largest Dutch airline, KLM, you support primarily Danish-speaking customers and make sure to provide a fast and positive customer interaction. All this in a hybrid model! You already bring along prior experience in customer service and working with CRM systems? Great! You don’t? Then that’s not a problem, as you’ll be prepared with a paid training period in the office in Amsterdam. 

Develop your customer service skills!

You’ll be part of one of the leading Dutch airlines that connects people and makes the world more accessible. As a Danish-speaking customer service agent, you’ll be part of an international environment and have the possibility to grow and develop your skill set. 

Ready to start your trip?

During your first 8 weeks of working, you'll complete the paid training in the office in Amsterdam and learn everything you need to know to have a successful start. After the training period starting April 13th 2026 you work in a hybrid working model. In this fulltime position you work one to two days from your home office and the rest from the office in Amsterdam. On your commute to work you are also supported with a full travel reimbursement. 

What we offer

• Hourly wage of € 16,77;
• Full-time position startin April 13th 2026;
• Hybrid model & working from home;
• Paid training about CRM & Ticketing systems ;
• Full time position from 32-40 hours per week ;
• Full travel reimbursement on your commute to work!

Apply

Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Status

Open

Education Level

MBO

Location

Amsterdam

Working hours per week

32 - 40

Type of Contract

Fulltime (startersfunctie)

Salary indication

€16,77 per uur

Responsible for

You'll answer questions to KLM passengers via phone.

Published at

13-03-2026