Fulltime Customer Service Specialist (Czech & English)

Wat ga je doen?

Do you have a natural talent for helping others and a curiosity for the stock market? As our newest Fulltime Customer Service Specialist, you will be the go-to expert for our Czech-speaking clients. You won't just be answering phones; you’ll be building trust, solving complex puzzles, and ensuring every investor feels supported and valued.

What does your day look like?

• Expert Support: Managing incoming calls and providing clear, professional information about various investment products.
• Proactive Problem Solving: Thinking along with your clients to find the best possible solutions for their specific needs.
• Quality & Satisfaction: Using your enthusiasm and growing financial knowledge to ensure every customer ends their call with a smile.
• Continuous Growth: Mastering our internal guidelines and product suite through dedicated training.

The Team

You will join the Client Services & Order Desk team, the beating heart of our bank. We support private and corporate investors across Europe, focusing on high-level service and absolute satisfaction. You will work alongside brokers and experienced service professionals in a collaborative environment where knowledge-sharing is key.

Wat wij bieden

• Competitive Salary: A gross monthly salary of €2,900 .
• Work-Life Balance: Choose between a 32-hour or 40-hour workweek and enjoy 30 vacation days .
• Future-Proofing: A pension scheme with no personal contribution .
• Growth & Development: Extensive online training programs and a clear path for career progression in the financial sector.
• Perks & Culture: A delicious office lunch for a small fee, a friendly international team, and legendary weekly drinks to kick off the weekend.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!