Customer Service Representative | German and Dutch

Beschrijving

As a Customer Service Representative, you will be the first point of contact for customers across various European markets, with a primary focus on German speaking customers. You will provide outstanding customer support via email, phone, and WhatsApp while ensuring a seamless customer experience throughout the purchasing journey.

• Provide professional customer support via phone, email, and WhatsApp.
• Assist customers with orders, deliveries, returns, and product related questions.
• Deliver high quality service to primarily German and Dutch speaking customers.
• Process orders and maintain accurate customer and order information.
• Create and manage invoices and other administrative documentation.
• Collaborate with internal teams to resolve customer issues efficiently.
• Support customer experience initiatives and contribute to process improvements.
• Assist with additional customer service channels and projects as the business grows.

Requirements

• Minimum MBO-4 working and thinking level or equivalent qualification.
• At least 1 year of experience in customer service or customer support role.
• German language proficiency at C2 level and Dutch language proficiency at B1 or B2 level are required
• You are located in the Dordrecht area
• Comfortable working with digital systems and customer service platforms; experience with tools such as Zendesk, Gorgias, or similar software is a plus.
• Strong communication and interpersonal skills.
• Customer focused mindset with excellent problem solving abilities.
• Able to work accurately in a fast paced and evolving environment.

Please note that visa sponsorship is not available for this position

Benefits

• Competitive salary package, depending on experience and qualifications
• Full time position, with flexibility to discuss 32 or 36 hours per week
• 25 vacation days annually
• Travel allowance
• Employee discount on company products
• Fully on site position in Dordrecht

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our

privacy commitment

and

terms and conditions

. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables,

click here

to read more.

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Dordrecht

Werkuren per week

1 - 40

Dienstverbanden

Fulltime (ervaren)

Gepubliceerd op

12-06-2026