Wat ga je doen?
To expand our international support operations in Enschede, we are seeking a full-time Customer Service Agent with professional-level fluency in Polish and English. In this role, you will become the dedicated point of contact for our Polish-speaking B2B clients, handling inquiries with accuracy, empathy, and efficiency.
As a full-time team member, you will play a crucial role in building long-term customer relationships. Whether resolving complex inquiries via phone or email, or collaborating closely with our internal Sales and Tech Support teams, your goal is to deliver top-tier service. You will start on July 8th with a comprehensive, 5-week fully paid training program designed to equip you with all the knowledge and tools you need to succeed.
- Confidently manage international customer inquiries via phone and email, primarily in Polish and English.
- Resolve customer issues pro-actively, ensuring a smooth and positive experience.
- Collaborate closely with internal departments like Sales and Tech Support to provide quick, effective solutions.
- Build and maintain strong, trusting relationships with B2B corporate clients.
- Identify subtle commercial opportunities to deliver extra value to the customer.
Wat wij bieden
- A salary of €15.28 per hour and a 6.2% pension build-up
- Working hours from Monday to Friday with no weekend shifts
- Flexible daytime schedules and part-time options
- A hybrid mix of working from home and the Enschede office
- A paid training program starting on July 8th
- Free e-learning and great opportunities for personal growth
Wat wij vragen
- An MBO-4 level of work and thought or equivalent
- Fluency in both English and Polish
- A customer-focused mindset with a strong drive to solve problems
- The ability to answer customer questions smoothly via phone and email
Solliciteren
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
Extra informatie
- Status
- Open
- Opleidingsniveaus
- Middelbare school, MBO, HBO, Universiteit
- Plaats
- Enschede
- Werkuren per week
- 32 - 40
- Dienstverbanden
- Fulltime (startersfunctie), Parttime (overdag), Fulltime (ervaren), Thuiswerk
- Salarisindicatie
- €15,28 per uur
- Verantwoordelijk voor
- As a customer service agent, you are responsible for making every customer smile by answering their questions and solving their problems.
- Gepubliceerd op
- 24-06-2026
Recruiter
Fien Leenes, bereikbaar op tel. +31620061045
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