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Fulltime customer service agent Dutch AND English (B2T) at KLM in Amsterdam

You speak fluent English AND Dutch and would love to get some international experience. Furthermore, you are available from the 5th of April for a three month period. Preferably in tourism or the aviation industry, since you already have some experience working in a call center and/or the travel industry. But you’re always looking for ways to extend your knowledge and learn even more. Sounds familiar? Start as full-time customer service agent at KLM in Amsterdam.

What are you going to do

As full-time customer service agent, you’ll be working at Cygnific, a subsidiary of KLM. Your main task? Answering any questions that travel agents who booked via Air France or KLM might have. Travel agents from all over the world will contact you and your team, but you’ll mostly answer questions from Dutch and English travelagents. These questions will  come over phone email and chat. Your main focus will be answering phone calls, to provide and search information in the systems and manuals of Cygnific.

You also give website assistance to travel agents and keep your knowledge up to date. By listening to the travel agents’ needs, you find the best solution to exceed their expectations. 

Of course, you’ll also need to deal with complaints from time to time. In that case,  you’ll remain calm and listen carefully. Together you will find a suitable solution to the problem.


Before you start as full-time customer service agent, you will follow an extensive training and coaching program. In no time you’ll be brought up to speed with KLM’s systems and your new responsibilities. You will get personal coaching and the chance to undertake additional training courses once you get started. The training will take place over a three month period, from Monday to Friday during the standard office hours. The upcoming B2T training start the 5th of April. 

Work hours

As full-time customer service agent, you’ll work 40 hours per week. The office is open from Monday to Sunday during the standard office hours. Your work hours will be flexible; you can submit your availability at the start of every week.

What we offer

  • An exciting job as full-time customer service agent in Amsterdam;
  • A salary of €2025,- gross per month
  • An extensive training and coaching program before you get started;
  • Company benefits, like holiday allowance, a discount on health insurance, and a good pension plan;
  • The chance to add an international organisation to your cv;
  • Social events, like an annual Christmas theme party, Cygnific BBQ and piggy days;
  • An office near the train station of Amsterdam Sloterdijk;
  • A place within an enthusiastic and international team!

What we ask:

  • At least finished mbo level 4 ;
  • You are available from the 5th of April for a period of 3 months;
  • You have some experience with working in a call center and/or in a travel or airline related industry;
  • You master English and Dutch at (near-)native level;
  • You don’t have any holiday plans in the first three months after you start working.


Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!

Extra information

A 10 minutue walk from the Amsterdam trainstation.

The B2T training will start the 5th of April for a period of three months.

Are you interested? Write and extensive English motivation letter and we will process your application! :)

Education Level
MBO, HBO, Universiteit
Working hours per week
40 - 40
Type of Contract
Fulltime (startersfunctie), Fulltime (ervaren)
Salary indication
€1.910 Per maand
Responsible for
Contact with travelagents

Amsterdam | Provincie Noord-Holland | Callcenter vacatures | Klantenservice medewerker vacatures | Fulltime (startersfunctie) | Fulltime (ervaren) | MBO | HBO | Universiteit

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