Fulltime Customer Care Agent in Amsterdam

Wat ga je doen?

Deliver world-class support as a Customer Care Agent for KLM

As a Customer Care Agent based in Amsterdam, you will act as the primary contact for travel agencies calling on behalf of their passengers. You will manage inquiries over the phone covering flight schedules, seat upgrades, baggage allowances, and booking changes. By listening carefully and taking a proactive approach, you ensure every caller receives seamless service. This role allows you to make a direct impact on the passenger experience while building your career with an iconic global airline.

An adaptable, clear communicator fluent in German and English

The aviation industry moves fast, but you remain composed and focused even when unexpected changes occur. Your strong communication skills allow you to assist travel agents efficiently and professionally. Fluency in both German and English is essential for this position, while knowledge of Dutch is not required. You pick up new systems and procedures quickly, enjoy finding smart solutions, and take pride in turning complex questions into easy answers.

Direct contract, thorough training, and fixed weekday hours

Your onboarding begins on November 2 with a comprehensive 8-week training program, fully conducted on-site in Amsterdam-West. Afterward, you will join a collaborative and professional team with room for personal development. The position is available for 32, 36, or 40 hours per week, with shifts scheduled Monday through Friday between 08:00 and 18:00. You will receive a direct contract with the client right from the start.

Wat wij bieden

• A gross salary of €15.27 per hour
• Company laptop
• Direct contract with the client
• Option to work partially from home
• Gain valuable work experience at a top company!

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature als Customer Care Agent en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school, MBO, HBO, Universiteit

Plaats

Amsterdam

Werkuren per week

32 - 40

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren), Thuiswerk

Salarisindicatie

€15,27 per uur

Verantwoordelijk voor

As a Customer Care Agent in Amsterdam, you are the main point of contact for travel agents and assist them over the phone with questions regarding bookings, flights, baggage, and upgrades.

Gepubliceerd op

08-09-2026