Fulltime Technical Support Analyst in Sittard
Are you positive, customer-friendly and strong in communication? Do you like to work independently and do you also have technical insight? That is what you need to get started as a full-time Technical Support Analyst.
What are you going to do
As fulltime Technical Support Analyst you speak to the customer via telephone and e-mail. As Tier 2 Technical Support Analyst it's your job to gather the customer's information and to determine the customer's issue by analysing the symptons and figuring out the undelying problem. It's important to identify what the customer is trying to accomplish so that time is not wasted on attempting to solve a symptom instead of a problem.
You will get questions about technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate it no resolution can be found. You have to document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails sent to you and assigned to you.
As a Technical Support Analyst you will work in different teams. The working hours are between 7:00 AM and midnight, 7 days a week.
What we offer:
- A salary in consultation based on experience;
- A full-time job for a longer period;
- Travel allowance;
- The possibility to further develop yourself technically;
- Nice colleagues.
What we ask:
- Minimum hbo level or equivalent ability
- You have strong communication skills;
- Knowledge of computer operating systems and CRM Tools;
- Able to work independently and in a team;
- Minimum 1-2 years technical support experience.
Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!
- Education Level
- Working hours per week
- 32 - 40
- Type of Contract
- Fulltime (startersfunctie), Fulltime (ervaren)
- Responsible for
- Verantwoordelijk voor het oplossen van technische problemen
- Published at
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