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Fulltime Technical Support Analyst in Sittard

Are you customer-friendly and strong in communication? This is what you need to get started as a full-time Technical Support Analyst in Sittard.

Wat ga je doen?

As full-time Technical Support Analyst in Sittard you speak to the customer by telephone and e-mail. As Tier 2 Technical Support Analyst it's your job to gather the customer's information and to determine the customer's issue by analysing the symptons and figuring out the underlying problem. It's important to identify what the customer is trying to accomplish so time doesn't go to wasted on attempting to solve a symptom instead of a problem. 

Work activities:

You will get questions about technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate it no resolution can be found. You have to document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended. Multi-task, prioritize and organize all calls and e-mails sent to you and assigned to you. 

Working hours:

As a Technical Support Analyst you will work in different teams. The working hours in Sittard are between 7:00 AM and midnight, 7 days a week.

Wat wij bieden

  • The salary in consultation based on experience;
  • A full-time job for a longer period;
  • Travel allowance;
  • The possibility to further develop yourself technically;
  • Nice colleagues.

Wat wij vragen:

  • Minimaal hbo-werk- en -denkniveau;
  • Minimum hbo level or equivalent ability;
  • You have strong communication skills;
  • Knowledge of computer operating systems and CRM Tools;
  • Able to work independently and in a team;
  • Minimum 1-2 years technical support experience.

Solliciteren

Ben jij de perfecte kandidaat voor deze vacature en voldoe je aan de eisen? Klik dan op de knop 'Solliciteer direct!' en we nemen zo snel mogelijk contact met je op!

Extra informatie

Status
Inactief
Opleidingsniveaus
HBO
Plaats
Sittard
Werkuren per week
32 - 40
Dienstverbanden
Fulltime (startersfunctie), Parttime (overdag)
Salarisindicatie
€2.100 Per maand
Verantwoordelijk voor
Verantwoordelijk voor het oplossen van technische problemen

Sittard | Klusser vacatures | Callcenter vacatures | Klantenservice medewerker vacatures | Fulltime (startersfunctie) | Parttime (overdag) | HBO

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