Premium Technical Support Agent (m/f/d) for Lenovo in Maastricht
As Premium Technical Support Agent (m/f/d) for Lenovo you are an IT-passionate problem solver. It is not an issue for you at all to deal with all Lenovo hardware-related questions. Besides, you don't only enjoy working with computers, but you also really like to help and communicate with customers.
What are you going to do:
Among others, your main responsibilities as Premium Technical Support Agent (m/f/d) for Lenovo are managing customer satisfaction by solving the customers' inquiries, assessing how an issue affects the customer and estimate their level of technical knowledge. Moreover, it is necessary that you can think beyond the technical issue at hand, for example by adopting a customer perspective and transcending from a troubleshooter into a trusted advisor.
Are you in love with innovative technology and are you eager to provide outstanding customer service? Then you are the team member we are still looking for!
What we offer:
- A job in an attractive office building
- A fun ten-day training program
- Personal development opportunities
- Open-minded collegues that teach you a lot
What we ask:
- At least finished mbo level 4
- Advanced hard and software knowledge
- Affinity with Lenovo products is a plus
- Fluency in the English language
Are you the perfect candidate? Click the button 'apply now' and we'll contact you as soon as possible!
If you have any questions feel free to contact me under firstname.lastname@example.org or dial +31 6 12427831.
Update COVID-19: In order to prevent the spread of the coronavirus, we cannot continue with the incoming applications at the moment. You are still welcome to apply - we will contact you again as soon as the situation changes.
- Education Level
- MBO, HBO, Universiteit
- Working hours per week
- 32 - 40
- Type of Contract
- Fulltime (ervaren)
- Salary indication
- €10,54 per uur
- Responsible for
- Responsible for helping customers solving problems with their Lenovo computer hardware
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