Technical Customer Service Representative for Mercedes-Benz in Maastricht (French or Spanish speaking)

Beschrijving

Job description:

As a Customer Service Representative S24h you answer inbound customer requests for roadside assistance in the customer’s native language and offer help on the phone or coordinate assistance through this organisation authorized service providers. The philosophy is to ensure the customer is mobile again as quickly as possible. The Customer Service24h department of Mercedes-Benz is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance.

Tasks and Responsibilities: 

• Resolve incoming support requests, incidents and problems in the required languages. 
• Depending on business requirements for XENTRY Solutions: responsibilities can involve Resolution of Diagnosis hardware, software, flashing and user issues and XENTRY Portal user support. 
• Appropriate usage of available resources and documentation of business related activities in relevant system (e.g. ticketing system) 
• Identify and escalate complex issues were necessary 
• Proactively and continuously monitor workload to ensure timely investigation and response to support requests 

Job requirements:

Experience:
• Customer support/ problem solving business processes 

Competencies:
• Fluent English
• Excellent communication skills (B2B)
• Excellent grammar and writing skills in English
• Computer literacy (MS Windows Office)
• Languages required are Dutch-French or Dutch-Spanish
• High affinity with IT
• Preferably affinity with the car trade, technology and / or electronic equipment
• Identification with Daimler and its products
• Ability to identify, analyse and resolve problems over the phone with involved partners
• Ability to understand the relationship between internal and external processes and how tools and support systems interact

Working hours:
Working hours: 40 hours a week, Monday to Friday (Occasionally also Saturdays); shift can range between 07:00 and midnight.

We offer:
Work in a growing international company in a young, ambitious, professional and dynamic environment.
The starting salary for this position is based on a 40-hour week and amounts to € 2020,- month gross. In addition, a shift allowance based on actual hours is paid. Collective health insurance at discounted rates, self-development opportunities, relocation package, result-oriented bonus (variable payment) and a pension plan are just some of the secondary benefits of working with us. 

Company Information:
The Mercedes-Benz Customer Assistance Center Maastricht (CAC) is the central point of contact in Europe, caring for the needs of current and prospective Mercedes-Benz and smart customers. More than 25 different nationalities add diversity and enrich an organization dedicated to satisfied customers and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level. Our Customer Service departments answer customer enquiries and complaints, while the Service24h department organizes roadside assistance for customers. Services related to customer mobility are available 24 hours a day, 365 days a year. The Retail Services department supports technical and product related competencies for the CAC, Daimler and external parties. 

Good to know!
Mercedes-Benz offers a 'relocation package' for candidates who live too far from Maastricht to travel each day, but are willing to relocate for their professional career. Also, this company offers a wide variety of benefits for their employees.

If you would like to apply for this job, click on the 'solliciteer direct' button at the top of the page. Please write your motivation letter in English. You can also call us at 043 3507500 or send an e-mail to s.vankleef@youngcapital.nl.

Extra informatie

Status

Inactief

Opleidingsniveaus

MBO, HBO, Universiteit

Plaats

Maastricht

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)