Visa & Immigration Coordinator

Beschrijving

The Company

Originally founded in 1977, our client is one of the world’s largest international relocation and move management companies. They are at the forefront of the industry, consistently providing innovative and cost-effective integrated relocation solutions. For nearly four decades, the Group’s specialist brands have been delivering these services on a global, national and regional basis for many of the world’s leading multinational organisations and government agencies.
Our client incorporates three core disciplines: relocation, moving and specialist services, providing a comprehensive business offering to both corporate and private market sectors. Locally, Team ‘local brands’ incorporate specialist commercial activities, international removals for the private individuals, and domestic/regional services across 13 countries.

The position

The Visa & Immigration (V&I) Coordinator is part of the V&I department and is responsible to arrange the necessary immigration documentation/permits for assignees – supporting the Relocation Advisor for operational service delivery – and to provide non-case related ad-hoc consultancy.

Priorities

Excellence

· Provides world class V&I services;

· Manages and executes the V&I process for each individual case from beginning to end, according to the

agreed procedures;

· Informs all parties on the necessary V&I steps to be taken in an effective and efficient way;

Customer value

· Promptly and properly provides the RA with appropriate e-mails for assignee/Transfer Advisor;

· Works structured, pro-actively and manages expectations;

· Provides non-case related ad-hoc consultancy;

Company value

· Ensures the Relocation Advisor is updated on the process at all times, providing all relevant information to perform her task;

· Keeps complete and accurate files in the ERP system at all time and completes all tasks accurately, including on time billing;

· Completes administrative duties associated with the immigration case management;

· Escalates any bottle-necks in the process to the Senior V&I Coordinator;

· Registers non-conformities in NCR system, reports them to Senior V&I Coordinator, and, where needed, presents proposition to resolve and to mitigate in the future;

· Brings forward suggestions for updates/improvements of internal and external V&I procedures, processes, etc.;

· Contributes to project groups;

· Ensures compliance in the respective countries regarding visa procedures;

· Coordinates solution oriented immigration processes;

· Communicates effectively with immigration authorities;

· Controls performance of international service network.

Candidate Profile

· Bachelor degree or equivalent

· Min. 2 years experience in an international environment, preferably regarding visa and immigration or, if not, within the field of international mobility or customer service

· Excellent command of the English language, other foreign languages is an advantage

· Strong written and verbal communication and interpersonal skills

· Experience with documents and forms (ability to understand and execute documents and forms)

· Organisational skills and ability to identify priorities

· Strong commitment to customer service

· Flexible, pro-active, team player, enthusiastic

· IT skills

Are you interested in this vacancy? Apply via the button "solliciteer direct" and we will contact you!

Extra informatie

Status

Inactief

Opleidingsniveaus

HBO, Universiteit

Plaats

Hoofddorp

Dienstverbanden

Fulltime (startersfunctie), Fulltime (ervaren)