Fulltime customer support in Hilversum

What are you going to do:

Are you the Customer Service Representative we’re looking for? Someone who gets energy from helping customers and solving problems? As a Customer Service Representative, you’re the hero who answers questions and tackles technical issues from start to finish. You make sure everything runs smoothly so our customers can continue with a smile!

• You’ll assist customers via phone and email, answering their technical questions.
• You’ll dive into problems, analyze them, and come up with clear solutions.
• You’ll identify recurring issues and contribute to improvements.
• You’ll perform QA tests to ensure the quality of our software.

At this organization, we believe in innovation and customer satisfaction. We’re a company that’s constantly evolving, where you’ll have the space to grow and develop yourself. We’re known for our informal work atmosphere and short communication lines between departments.

Who are you?

You’re a positive and motivated person who’s not afraid to roll up their sleeves. You think in solutions, not problems, and you’re customer-focused. You’re a team player, but also perfectly capable of working independently. An affinity with technology is a plus, but the most important thing is that you’re eager to learn and want to grow.

As a Customer Service Representative, you’ll work full-time from our office in the Hilversum region. There are plenty of opportunities to grow within the company — for example, into a more senior role within customer service or even another department. We offer a great work environment and a team of enthusiastic colleagues.

What we offer

• Salary: €2,500 - €3,000 gross monthly.
• Full-time role (40 hours) in Hilversum.
• Free lunch, NS Business Card & team events.
• Grow into QA, data analysis, or project mgmt.
• Learn Jira, Confluence, and TestRail.
• International, bilingual work environment.
• Help customers with technical challenges.

Apply

Are you the perfect candidate? Click the button 'Apply Now! and we'll contact you as soon as possible!

Extra information

Status

Open

Education Level

HBO, Universiteit

Location

Hilversum

Working hours per week

40

Type of Contract

Fulltime (startersfunctie), Fulltime (ervaren)

Salary indication

Tussen €2.500 en €3.000 Per maand

Responsible for

As a Customer Service Representative, you’re responsible for resolving customers’ technical questions and issues.

Published at

15-10-2025