Rabobank Utrecht is looking for an English speaking Fulltime ICT-professional for a long period
Rabobank International is looking for an English speaking and writing ICT-professional at the ITI Service and support team established in Utrecht. Are you the skilled and experienced ICT-professional with knowledge of banking products and processes? Then we are looking for you!
Beschrijving
Our organisation:
Rabobank International is the Rabobank Group wholesale and investment banking operation and has established a world-class reputation in the Food & Agri sector. Rabobank International serves clients which are among the leading multinational corporations and renowned financial institutions. Our network and expertise is present in over 40 countries. The employees are at the heart of Rabobank International’s success.
Department:
Currently, ITI has a vacancy for a desktop Support Analyst (B) in the Client Services and Support (CS&S) area in the Netherlands. The desktop Support Analyst will properly maintain, manage and improve the systems owned by the specified department at a local and regional level in order to meet the quality and users expactations as defined in the relevant Service Level Agreements. As an expert the Desktop Support Analyst will contribute to projects by engineering new systems. (hardware, software, communication facilities, etc.)
Your Function
As a desktop support analyst you are responsible for:
- Backing up on resolving incidens and problems;
- Add/maintain information in the service management tool;
- Analyse data as a result of moming checks;
- Provide 3rd level Dekstop/Laptop support;
Maintenance:
- Prepare and execute changes on the systems;
- Monitoring and reporting on performance, capacity and irregularities;
- Analyse system behavior;
- BCP role in case of catastrophes;
- Delivering required information when audits are preformed;
- Update system documentation, work procedures, polices and guidelines;
- Keep track of developments in your field of expertise;
- Contribute to projects for (new) services;
- Is able to contribute to projects next to day to day operations;
- Intake of new software and preparation for packaging on business request;
- Perform the operational acceptance test and accept project results;
- Working knowledge of the english language in reading, writing and verbal
- Working in an Enterprise environment
- Extensive knowledge of Microsoft
- Good knowledge of ITIL procedures
- Good knowledge of Microsoft SCCM 2007
- Good knowledge of Microsoft Active Directory
- Good knowledge of HP desktops and DELL/HP notebook hardware
- Basic knowledge about networking and licensing
We are looking for a new talent who can contribute and drive us towards our goals of becoming the premier food and agriculture bank. We offer an inspiring work environment with enthusiastic professionals. The culture is characterized by entrepreneurship, personal development and ambition.
Interested? Push the button "Solliciteer Direct" on our website and we will contact you soon.
Extra informatie
- Status
- Inactief
- Opleidingsniveaus
- MBO, HBO, Universiteit
- Plaats
- Utrecht
- Dienstverbanden
- Fulltime (startersfunctie)
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