Customer Care Specialist | German

Beschrijving

We are looking for a Customer Care Specialist for a client operating in the health care sector. You will join the customer service team as part of Inside Sales Team. Your responsibilities will include:

• Making sure customers get the right information, the right products and a nice experience
• Take charge of the complete order process - from the very first quote to the final invoice
• Handel customer inquiries by phone and email
• Keep customer data up to date
• Support the international sales team in the Backoffice: assist with tenders and prepare reports
• Complaint handling
• Manage administrative tasks like contract documentation 

Requirements

• You are fluent in German and English (Dutch a plus)
• You have completed a vocational education (MBO) and have 2 -3 years of experience in a customer service role
• You are available 24–40 hours per week
• Experience within the medical sector is a plus, but not required
• You bring strong hard skills, including proven experience in customer-facing service roles
• You demonstrate excellent soft skills: reliable, curious, approachable, and a confident communicator
• You have experience working with Excel

Benefits

• The position starts with a 7-month contract, followed by a permanent contract upon satisfactory performance
• A fair salary depending on your relevant work performance, will be discussed during intake
• Hybrid and flexible working possibilities (2-3 day at the office)
• 29 vacation days
• Holiday pay
• Travel allowance
• Opportunities to grow and learn

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our

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Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Heerlen

Werkuren per week

1 - 40

Dienstverbanden

Fulltime (ervaren)

Gepubliceerd op

23-02-2026