Customer Success Agent | German

Beschrijving

As a Customer Success Agent, you act as the primary contact for the German real estate agents. You assist them with their day-to-day activities, respond to questions about ongoing projects, provide guidance on products, and ensure they receive timely, knowledgeable, and solution-focused support.
·  Support with booking and coordinating appointments with our photographers·  Advise clients on additional products such as video and 360° tours·  Handle adjustments and changes to existing orders·  Answer client questions about the completion and delivery of image materials·  Proactively think along with clients about the best way to present and market their properties·  Follow up on warm leads generated by marketing or account managers·  Contact interested real estate agents by phone, prepare and send offers, and maintain records in Salesforce·  Coordinate appointments and support new business initiatives·  Identify opportunities during client conversations and address them in a natural, consultative way·  Collaborate with Sales, Operations, and Marketing to support customer satisfaction and growth in the German market

Requirements

·      Excellent German skills, both written and spoken (native or C2 level)·      Good English skills for internal communication; Dutch is a plus·      You are available 32 – 40 hours per week·      Experience in customer service or a similar customer-facing role·      Enjoyment of phone-based customer interaction, including actively following up on leads·      A service-oriented mindset combined with strong commercial awareness·      Well-organized, reliable, and detail-oriented·      Proactive working style with a pragmatic “get it done” mentality·      Willingness to work from our office in Eindhoven at least once per week (hybrid working possible)

Benefits

Application Procedure

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Extra informatie

Status

Open

Opleidingsniveaus

Middelbare school

Plaats

Eindhoven

Werkuren per week

1 - 40

Dienstverbanden

Fulltime (ervaren)

Gepubliceerd op

06-03-2026